Job Summary
The Triage Assistant plays a vital role in healthcare settings such as BHC by providing initial assessment, registration and support for patients seeking care. This position requires a graduate from class 12 with some medical background, preferably a nursing background to ensure effective communication, patient evaluation, and collaboration with healthcare professionals.
The holder of this position will provide initial assessment, registration and support for patients seeking care in the HFs and will be directly report to the HF In-charge.
Key Responsibilities:
• Patient Assessment: Conduct brief assessments of patients' medical histories, symptoms, and vital signs to determine the urgency of care required.
• Triage Protocols: Apply established triage protocols to prioritize patient care based on the severity of their conditions.
• Documentation: Accurately document patient information through a manual registration process, record triage decisions and referral of patient to the required department as per patient need and priority.
• Communication: Effectively communicate with patients and their families to explain triage processes, provide reassurance, and answer questions.
• Collaboration: Work closely with nurses, physicians, and other healthcare professionals to ensure timely and appropriate patient care.
• Emergency Response: Assist in emergency situations by providing immediate support and following established protocols for critical care.
• Patient Education: Educate patients on the available services, staff and patient flow and procedures of clinic as well as follow-up of care.
• Inventory Management: Assist in maintaining medical supplies and equipment needed for triage and patient care.
The role of incumbent.
The role involves direct contact with sick patients and exposure to high-stress situations.
- The incumbent must comply rigorously with all facility health and safety protocols, including routine sanitation, hygiene standards, and mandatory PPE use.
• Support crowd management to avoid congestion in waiting areas.
• Follow infection prevention and control (IPC) protocols strictly.
• Participate in regular staff meetings and training.
Safeguarding Responsibilities:
• Uphold CARE’s Safeguarding Policy (https://www.care-international.org/resources/care-international-safeguarding-policy) and Safeguarding Code of Conduct.
• Must read the Safeguarding Policy and either sign the Safeguarding Code of Conduct or sign a Code of Conduct that is consistent with or references this policy and Safeguarding Code of Conduct.
Responsibilities on Safety and Security, Gender and Inclusion and Safeguarding and Child Protection:
[base location] at CARE are expected to adhere to Safety & Security responsibilities, emphasizing team and individual accountability to maintain a safe environment. This includes readiness, compliance, and active engagement to mitigate risks through awareness, reporting, and policy enforcement.
Gender equality and inclusion are fundamental at CARE, promoting equal rights and challenging discriminatory norms to achieve social justice. We foster an inclusive workplace respecting diverse gender identities, abilities, backgrounds, and experiences through dialogue, training, and diversity initiatives. All CARE staff must uphold ethical standards, following codes of conduct to prevent abuse, including sexual harassment, exploitation, and neglect. Regular monitoring ensures accountability to uphold these principles and support our mission of social justice and poverty alleviation.
