Sayas Group is a structure of companies that do business in several countries from Middle East to Southeast and Central Asia. Sayas Group is a leading business group in Afghanistan. The individual companies operate in different sectors from railway design, construction and management to investment, consulting, technical services, logistics, software development, mining mapping and exploration, and last, but not the least, fuel inspection and testing. In addition, the Group has successfully delivered large-scale infrastructure projects, including the construction and installation of modern scanners at the country’s border points, aimed at strengthening customs operations, trade facilitation, and security.

We leverage our knowledge and creativity to best meet the needs of each client. Our expertise and strong network of strategic partners are the very heart of our success. Our management team, our knowledge of the context, local and global procurement networks, and design experts have enabled us to define the optimal solutions and planning that ensure a flawless project delivery.

We are committed to running our business successfully and efficiently, providing long-term benefits to our employees and stakeholders, and enriching the lives of those whom we serve by fulfilling our responsibilities to the best of our ability. We expect excellence from all processes, whether related to policy formation and program development or project implementation and customer services.

As we continue to grow and expand our reach, we remain grounded in the core values of integrity, innovation, and impact. We believe in building sustainable partnerships and investing in human capital to create lasting change. Our forward-looking approach enables us to anticipate market trends, embrace new technologies, and adapt to emerging challenges, all while staying true to our commitment to deliver quality and value in every endeavor we undertake.

Job Summary:

The ICT Assistant will support the ICT department in maintaining, troubleshooting, and providing technical support for hardware, software, CCTV surveillance systems, PBX/VoIP telephony, and network systems. The position ensures ICT resources are functioning efficiently, securely, and reliably to support daily operations of the organization.

Key Responsibilities:

A. IT Support & Helpdesk

• Provide first-level technical support to staff for hardware, software, network, CCTV, and telephony issues.
• Install, configure, and troubleshoot operating systems (Windows, Linux) and office applications.
• Set up and maintain user accounts, emails (e.g., Outlook, Exchange Online), and ensure access permissions.
• Maintain records of user requests, incidents, and solutions.

B. Hardware & Software Management

• Assist in installation, configuration, and maintenance of computers, laptops, printers, scanners, and other ICT equipment.
• Ensure antivirus, patches, and system updates are applied regularly.
• Maintain ICT asset inventory (laptops, phones, IP devices, etc.).

C. Network & Systems Support

• Assist in monitoring and maintaining LAN/WAN, internet connectivity, and wireless networks.
• Troubleshoot network connectivity problems and support VPN setup for remote users.
• Support in firewall, routing, switching, and bandwidth management.

D. CCTV, PBX & VoIP Systems

• Support installation, configuration, and maintenance of CCTV surveillance cameras and Network Video Recorders (NVR/DVR).
• Ensure proper recording, storage, and retrieval of CCTV footage.
• Provide first-level support for PBX systems (Panasonic, Cisco, or others) and troubleshoot extension/line issues.
• Assist in configuration and troubleshooting of VoIP phone systems (IP phones, softphones, SIP/VoIP servers).
• Coordinate with service providers/vendors for advanced support when required.

E. Data & Security

• Support in daily/weekly data backup processes and test restores.
• Ensure secure handling of organizational data and ICT resources.
• Assist in implementing ICT security measures (antivirus, access control, firewalls).

F. Other Tasks

• Provide training and orientation to staff on ICT equipment, applications, and security best practices.
• Assist Senior ICT Officer in implementing ICT projects.
• Perform any other tasks assigned by the supervisor.

Education:

• Bachelor’s degree in Computer Science, Information Technology, or related field.

• Minimum 2–3 years of experience in ICT support or related field.
• Hands-on experience with CCTV systems, PBX, Networking is strongly preferred.
• Familiarity with Windows/Linux operating systems, Microsoft Office, and network troubleshooting.

Technical Skills:

• Strong knowledge of computer hardware troubleshooting and software installation.
• Basic knowledge of LAN/WAN and wireless networking.
• Understanding of CCTV camera installation, DVR/NVR configuration, and remote viewing.
• Familiarity with PBX systems (Panasonic, Asterisk, Cisco Call Manager, etc.) and VoIP protocols (SIP, H.323).
• Skills in managing backups, antivirus, and ICT security practices.

Other Skills:

• Problem-solving ability and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team.
• Fluency in [English + Local languages].

Interested and qualified candidates can submit their update CVs to the HR Department through the email address:  hr.head@sayasgroup.com

Shortlisted candidates will be directly contacted for written test / interview. If you are not contacted after TWO WEEKS of the closing date. please know that your application has not been successful for the post.

Please indicate the Position Title and vacancy number (ICTA SG/HR/2025/018) in the subject of your email, otherwise, your application will not be considered.

Only those candidates who meet the qualification and requirements for the mentioned positions will be called for the test / Interview.

Due to large number of applicants, we are unable to provide individual feedback.