INTRODUCTION:

Care of Afghan Families (CAF) is a non-governmental, non-political, not-for-profit, and independent Afghan organization. The organization was established in January-2003 in Kabul and is registered with the Ministry of Economy. CAF is mainly involved in health, education research, & community development. For further information about CAF, please visit the website: www.caf.org.af

I-GENERAL Responsibilities:

The care of Afghan Families (CAF) intends to hire Grievance Redress Mechanism Officer to support the work of the Kabul EPHS/BPHS project. He/she will be responsible for supporting the Health project to ensure communities' complaints are effectively and efficiently handled, responded to, and resolved in a stipulated timeframe. Through close coordination with the project technical team to ensure smooth implementation of the project, clients survey and verification, OPSEA IEC package distribution, GBV and social issues/concerns are addressed following applicable national regulations and relevant guidelines and policies. The subject position also holds the responsibility of public awareness & information discloser and other related tasks which will recommend by Project Manager

Duties & Responsibilities

Specific responsibilities and duties include; (a) Handling, respond and resolving complaints (b) Managing the grievance, (c) update on the timely manure GRM database (c) Stakeholder consultation and information disclosures (d) Train and close coordination with Facilitating Partners (FP) GRM officers. The Grievance Redress Mechanism officer has to support the Senior Environmental and Social Safeguard officer at CAF provincial office on overall citizen engagement and grievance redress duties and will be responsible for, but not limited to, the following tasks: 

• Managing the local community and any other complainant’s grievance redress mechanism and the FP GRM officers.
• Tracking of and public information made available regarding number of complaints received, resolved, or mediated.
• Conduct a risk-based assessment of potential grievances, disputes, or conflicts.
• Based on the findings of the assessment establish an action plan that identifies priority areas for FP GRM teams strengthening grievance capacity, or if necessary, enhance the mechanisms at the district level.  
• Ensure that the awareness of the Grievance Redressed Mechanism (GRM) massages and uptake channels share and present amongst all the stakeholders through public awareness campaigns.
• Maintain information of grievances and Redressed.
• Monitor the activities of FP GRM officer and sub project level GRC on their action during grievances resolutions.  
• Share the local community complaints with FP GRM officer to handle and resolutions.
• Following and monitor with complaint owners to ensure complaint resolution is advancing in a timely manner and using a fair process.
• Guide and train the FP GRM officer on related tasks to enhance their capacity.
• Record the received complaints and concerns in the GRM/OPSEA MIS database.
• Prepares, attains and presents grievances documentation for planned, regulatory hearings and/or during audits, as needed.
• Develop capacity building plan and on job training for FP GRM officer where needed.
• Coordinates and communicates with PPHD, FP and other relevant ministries/entities on grievances related to their offices.
• Responds to HQ grievances officer with minimal direction; while assisting members, via phone or face to face, further/support quality related goals.
• Documents all grievances in an accurate and timely manner as per policy, related follow-up activities and final outcomes in designated systems while concurrently maintaining secure, comprehensive and clearly defined files.
• Works collaboratively, coordinates, communicates and integrates recommendations from impacted organizational departments and/or Senior Level authorities and other designated staff, as approved and required.
• Generates reports with trend analysis and recommendations for quality improvement to GRM coordinator and ESSSS, as required.

Quality of BPHS Services including Infection preventions and waste management system: The GRM/OPSEA Officer is expected to participate in application of quality assurance (QA) throughout the cycle from planning, and implementation to evaluation at the provincial level.

 Medical:

To make sure that the medical care is delivered with the acceptable quality

• • • The attitude toward patients is improved
    • The medical rule is respected during the service to population
    • The diagnosis is justified, right treatment is used and established MoPH standards protocols are implemented
    • The drugs are rationally used
    • The right classification of patents is done
    • The universal precaution is respected

Supervision and Monitoring:

1. Support the project management team in adopting a supportive supervision approach in EPHS/BPHS facilities.
2. Develop detailed supervisory action plan in the beginning of each month for the assigned area and submit timely monthly report to line Manager.
3. Conduct regular visits on monthly base to the health facilities and one HP of assigned supervisory area and keep the remaining days for the administrative issues
4. Follow up of monitoring of action plan of external monitors including the PPHD and MoPH.
5. Leading the field data collection in household survey.

 Recording and Reporting: Ensure all the activities under this scope of work mentioned under duties and responsibilities are properly documented, being available data are used for further improvement of BPHS services and management. Furthermore, support the project manager and ensure the following reports are submitted timely:

I-GENERAL Responsibilities:

Scope of work: The Capacity building Officer is responsible to organize and facilitate quality cascading of the skills and knowledge transfer activities in central and provincial level.

1. GENERAL RESPOSEBILIITIES

• Act according to the policy of CAF.
• Keep confidential with issues related to CAF.
• Develop Spirit of co-operation and understanding among members of the team.
•  Work with co-operative attitude and keep a high standard of quality.

2. Specific responsabilités

• Prepare the annual skills and knowledge transfers plan.
• Ensure the cascading activities are done in the widest manner to include all health facilities and as many staff as possible during the year (instead of the same few health workers attending many cascading activities) 
• Attend in all TOTs related to Capacity building by MoPH and other organizations both in provincial and central level.
• Active participation in drafting and providing training action plans for staff of the HFs in different categories
• Visit the provincial offices and health facilities on a regular basis to identity staff needs; provide on-the-job TA at the health facility level as able to do so.
•  Supervise and monitor all capacity building programs including the training courses which will be conducted by in CAF HO.
•  Coordinate the capacity building program with CAF central and provincial staff and MoPH.
• Assist organizational development director in writing the proposals and MoUS in terms of staff capacity development issues.
• Participate in the designing, developing and revising of different training curriculum.
• Organize training for different category staff of HFs based on TNA.
• Establish post training follow up system for all conducted trainings in HQ level.
• Prepare compile and submit the training activities report to Technical Director on regular bases
• Active participation in working groups and task force committees in central level related to capacity development activities.
• Follow CAF's established policies, procedures and objectives; continuous quality improvement initiative works/ performance.
• Maintain proper records of the capacity building/training documents.
• Do whatever related job is delegated by the Technical Director

QUALIFICATION AND REQUIREMENTS:

• Medical Doctor (MD)
• Fluent in English and local languages.
• Good communication, problems solving and presentation skill.
• Familiarity with Kabul Province.
• Travel to the different districts of Kabul Province is must

WORK EXPERIENCE:

• 3 years’ experience to the relevant position (community level)               

SKILLS:

• Excellent interpersonal skills
• Proactive approach to solving issues.
• Ability to work both independently and as part of a team
• Ability to create a supportive working relationship with all project teams
• Ability to work under pressure

Ability to work on Microsoft Office, Excel, World, PowerPoint

SUBMISSION GUIDELINE

CV along with cover letterhead should be sent to:

HQ Office Address: House # 2194, Street # 7^th Qala-E-Fatullah Khan District # 10^th -Kabul Afghanistan

Email: jobs.kbl.caf@gmail.com

Only short-listed candidates will be contacted for Interviews.

Important Note: Applicants should copy and paste the Vacancy Announcement (VA) Number, # 657/2023 and select the provinces into the email subject line.

Note: Due to the requirement of the position whenever we found qualified candidates according to the announcement we will do the recruitment process before the due date.