CROWD CONTROLLER / SBCC FACILITATOR

Afghanistan Development and Welfare Services Organization (ADWSO), an Afghan Non-Governmental Organization (NGO) operates in Afghanistan since 2008.  ADWSO’s priority sector areas are Child Protection, Livelihood Support, Vocational Training, Women Empowerment, Capacity Building and Rule of Law.

Job Summary

The Crowd Controller / SBCC Facilitator will support ADWSO Project in ensuring the safe, orderly, respectful and efficient management of beneficiaries during Take-Home Ration (THR) and school-feeding distributions. The position will focus particularly on crowd management, beneficiary communication, awareness and appropriate interaction with schoolchildren, parents/caregivers and community members.

Unlike general daily-wage labourers engaged for loading, unloading or other manual work, this position requires individuals with appropriate communication, interpersonal, behavioural-management and community-engagement skills to help maintain an organized and safe distribution environment.

Key Responsibilities

·        Support the orderly movement and management of beneficiaries at THR distribution points.

·        Guide schoolchildren, parents/caregivers and other beneficiaries through the distribution process.

·        Communicate distribution procedures, schedules and relevant instructions clearly and respectfully.

·        Support appropriate interaction with schoolchildren and help maintain a safe and child-friendly environment.

·        Assist in organizing queues and preventing overcrowding, confusion or disorder at distribution locations.

·        Coordinate with school authorities, community representatives, ADWSO staff and distribution personnel.

·        Respond respectfully to routine questions and direct complaints or concerns through established mechanisms.

·        Provide basic Social and Behaviour Change Communication (SBCC) messages relevant to the school-feeding activity, as instructed.

·        Encourage beneficiaries to follow agreed distribution procedures and maintain respectful behaviour.

·        Pay particular attention to the safety, dignity and appropriate treatment of children and other vulnerable beneficiaries.

·        Immediately report protection concerns, incidents, conflicts, misconduct or other issues to the designated supervisor.

·        Apply safeguarding, child-protection, PSEA and non-discrimination principles throughout the distribution.

·        Support the distribution team in maintaining a safe, transparent and accountable environment.

·        Perform other duties directly related to crowd management and beneficiary engagement as assigned by the supervisor.

Job Requirements

·        High School Graduate or bachelor’s degree in Education, Social Sciences, Psychology, Sociology, Social Work, or a related field is preferred.

·        Minimun 1 year experience in community mobilization, awareness/SBCC activities, school activities, humanitarian programmes, crowd management or field operations is highly desirable.

·        Experience interacting with schoolchildren, parents, teachers and community members is an advantage.

·        Good verbal communication and interpersonal skills.

·        Ability to communicate respectfully and effectively with children and adults.

·        Ability to remain calm, patient and professional in crowded or challenging situations.

·        Basic understanding of safeguarding, child protection and PSEA principles is desirable.

·        Ability to work in field conditions and according to the project distribution schedule.

·        Demonstrated honesty, patience, integrity and respect for beneficiaries.

·        Ability to work effectively as part of a team.

Core Competencies

·        Communication and interpersonal skills

·        Crowd management and organization

·        Respectful interaction with children and communities

·        Patience and conflict-sensitive behaviour

·        Teamwork and coordination

·        Integrity and accountability

·        Safeguarding and child protection awareness

·        Ability to follow procedures and instructions

·        Problem-solving and timely escalation

·        Professional conduct and confidentiality