Case Worker

Over the past few years, Afghanistan has witnessed a relative improvement in security and stability across much of the country. This has allowed humanitarian actors like INTERSOS to maintain uninterrupted access and expand services in areas that were previously hard to reach. Despite this progress, the humanitarian situation remains critical, with millions of Afghans continuing to face acute vulnerabilities due to prolonged economic hardship, natural disasters, and limited access to essential services.

In 2025, more than half of the population is in need of humanitarian assistance, with food insecurity, child malnutrition, and displacement remaining key concerns. Natural disasters, such as floods and recent earthquakes, have further compounded the needs of already struggling communities.

INTERSOS continues to operate through a community-based approach with field bases in Kabul, Kandahar, and Zabul, delivering primary healthcare, nutrition, and protection services with a focus on women, children, and persons with disabilities. The organization enjoys strong community acceptance and collaborates closely with relevant national authorities, including maintaining the full participation of female staff in all activities.

While the operational environment is largely stable and conducive, funding shortfalls and systemic barriers such as restrictions on financial flows and administrative bottlenecks continue to impact the scope and scale of humanitarian response. Sustained support is crucial to ensure the continuity of life-saving services and to address the urgent needs of Afghanistan’s most vulnerable populations

To conduct case management activities for CP cases, GBV survivors and People with Specific Needs (PwSN) among the IDPs, Returnees and host communities. To act according to the guiding principles of case management including using a survivor-centered approach, confidentiality, safety, do not harm and non-discrimination. To ensure that protection principles are understood, maintained and enforced.

Duties and Responsibilities:

Case Management

⮚       Detect, counsel and follow up individual cases identified during psychosocial activities or referred by other agencies.

⮚       Conduct psychosocial assessment of vulnerable cases, including environmental, emotional, behavioural, and social factors as well as resources and strengths that impact the individual well- being

⮚       Conduct home visits to assess the living conditions of the cases.

⮚       Refer cases internally for legal assistance, psychological counselling, livelihood support or financial assistance, when needed.

⮚       Ensure coordination with the main service providers in the area of intervention for prompt referral, follow up and information sharing.

⮚       Manage, fill, archive specific forms for cases profiling, referral and weekly reporting ensuring confidentiality, accuracy and timeliness.

⮚       Monitor and follow up the outcome of the material assistance provided by other partner agencies and services providers.

⮚       Be available to provide emergency assistance and basic emotional support for urgent cases.

⮚       Ensure that data protection protocol is respected.

Psychosocial activities

⮚       Support the Community Volunteers in organizing awareness sessions on protection issues and conduct collective PSS sessions and activities.

Reporting

⮚       Provide daily updates to the supervisor about new cases assessed.

⮚       File and report in detail on all cases with relevant information about the case, background, case plan, follow up and actions taken.

⮚       Provide weekly overview of case management activities on regular basis.

Meetings and Trainings

⮚       Participates in meetings and trainings in and outside the centres including case management meetings and case conferences.

⮚       Participates in daily staff meetings.

⮚       Participates in weekly internal case management meetings for GBV and PwSN.

⮚       Compile with INTERSOS CP, PSEA and Data protection polices, Cash and case management SOPs.

⮚       Maintain a high level of confidentiality during its processing with case beneficiaries

⮚       Baccalaureate degree (12th graduated) in social sciences or similar high desirable.

⮚       1 year of relevant experience in protection sector.

⮚       Pashto and Dari skills are required; English is preferable.

⮚       Work experience in Protection as emergency response projects is preferable.

⮚       Previous experience working for an international NGO is preferable.

⮚       Commitment to INTERSOS principles.

⮚       Comply with all relevant INTERSOS policies and procedures.

⮚       Strong organizational and communication skills, with the ability to effectively present information and respond appropriately to questions from supervisor in the field.

⮚       Ability and willingness to travel and stay overnight at service delivery point.

Respected Applicants, please visit the link below and fill in the required information.

https://forms.gle/36riTCdkFJasmcm69

Please note that only shortlisted applicants will be contacted and called for a test/Interview.

INTERSOS is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply.