Case Manager/Worker

The Afghan Women Skills Development Center (AWSDC) is a national non-governmental organization (NGO) that has been relentlessly working towards the promotion and protection of women's rights in Afghanistan since its inception in 1999. With its key thematic focus areas of livelihoods, WASH, child/women protection, social cohesion, and humanitarian response, AWSDC has made a remarkable impact across several provinces of the country. The organization has provided humanitarian assistance to almost 65,000 COVID-19-affected individuals within its geographical areas since the onset of the pandemic. AWSDC is also a crucial humanitarian actor in Afghanistan, providing child/women protection, WASH and emergency shelter, and non-food items to vulnerable Afghan communities across the country.

In response to the current humanitarian crisis, AWSDC is scaled up its interventions in serving more people by providing life-saving assistance, protection, Livelihoods, WASH, and food/non-food items. The aligned strategic priorities will enable our target groups in addressing their acute deficits of humanitarian response, early recovery through the provision of Emergency Response (Protection, WASH, Food/NFIs) and early recovery and development interventions (Protection Services, WASH, Livelihoods and health).  

AWSDC is in the process to recruit a Case Manager for its Project in Kabul and a Case Worker for its Projects based in Kunduz.

The Case Manager will be responsible for providing direct support, including case management, legal counselling for at-risk women and girls, receiving cases, and coordination with key service providers

• Responsible for conducting all case intakes in line with standard procedures
• Provide age-appropriate and survivor-centered Protection Case Management services to survivors of Gender based voilence and vulnerable women and girls, in line with the Inter Agency GBV Case Management Guidelines, including assessment of survivors’ needs; basic counselling; support to develop and implement a care plan; support to develop and implement a safety plan; and support to access additional services in line with clients’ wishes
• Provide information on available services and support survivors’ informed choices through referral, accompaniment, service coordination, and follow-up, and participation in referral systems/pathways.
• Provide direct support to survivors, including psychosocial support, legal assistance, and referrals to appropriate services.
•  Participate in regular case review meetings and coaching sessions
• Travel to the field to organize an information session about the services provided in the community-based center
• Assessing cases and compiling case reports containing relevant information.
• Provide professional, confidential, and survivor-centered services in line with GBV guiding principles (safety, confidentiality, respect, and non-discrimination)
• Interviewing clients to assess their situational needs and planning regular follow-ups to assess progress and additional needs.
• Developing a practical and comprehensive action plan for case monitoring, safe referral, and the client's well-being.
• Support the project manager to track the inputs and outputs from the customized GBV pathway developed by the donor
• Provide technical guidance and on-the-job support to case workers and psychosocial staff (if applicable)
• Ensure proper use of GBV Information Management Systems (GBVIMS/Primero) in line with data protection protocols
• Ensure all services adhere to GBV guiding principles: safety, confidentiality, respect, and non-discrimination
• Strengthen and maintain networks through other service providers to ensure that survivors receive compassionate support from the community and to encourage greater communication, collaboration, and coordination among partners (protection, education, Livelihood, legal, and psychosocial sectors).
• Identify and manage risks related to survivor safety and service provision, applying the Do No Harm principle
• Ensure the project team strictly follows AWSDC PSEA policy and safeguarding policy
• Assess and provide legal counselling based on the survivor's needs
• Prepare regular (monthly/quarterly) case management reports and contribute to donor reporting requirements
• Perform any other relevant duties as assigned by the supervisor

Qualification and Experience

• A Bachelor's Degree in social work, sociology, psychology, or Law. A master's degree is preferred.

• At least 2–3 years of relevant experience in case management and law-related activities and provision of legal advice to victims of violence against women and girls, as well as referral of cases
• Strong understanding of GBV principles
• Survivor-centered communication skills
• Experience in case documentation and reporting systems
• Demonstrated ability to coordinate and network with service providers
• Strong problem-solving skills to improve client well-being through advocacy and support
• Strong knowledge of computer applications, including MS Word and Excel.  
• Fluency in Dari, and Pashto (written and spoken) is required- having English language skills is an added value.

Interested applicants should send their CVs to the below email address no later than 05 April 2026, with the subject line:
for Kunduz: Case Worker AWSDC/VA/2026/008 to hr@awsdc.org.af   

For Kabul: Case manager AWSDC/VA/2026/008 to hr@awsdc.org.af 

 Note 1: Only shortlisted candidates will be contacted. Applicants not following submission guideline their application will be rejected