Ghazanfar Bank, a full-fledged licensed commercial Bank, commenced its operations in March 2009. The Share Holders of the Bank belongs to one of the leading business groups of Afghanistan. As a leading business house Ghazanfar Group is involved in various key businesses sectors as a front runner such as import and distribution of Petroleum/Gas and other various important industrial sectors. Ghazanfar Bank started its operation in Kabul, Afghanistan, and is offering key financial services both under conventional and Islamic Banking. The Bank has since opened up its Branches at various key locations such as Mazar Sharif, Nayeb Abad Branch, Hairatan, Kunduz, Takhar, Pule- Khumri, Jalalabad, Herat & Kandahar besides opening another eight branches at Kabul in Sarai Shahzada, Shar-e-Naw, Karte Naw, Kote Sangi, Lase Maryam, Karte Char, Kabul International Airport and Wazir Akbar Khan. In due course of time, the Bank intends to expand its Branch Network in Kabul as well as at other key locations of the Country.

As Relationship Manager, you are responsible to:

EMI & MNOs Relationship

• Establish, manage, and strengthen strategic relationships with EMIs, MNOs, fintechs, and payment institutions.
• Negotiate and manage MOUs, SLAs, and partnership agreements.
• Serve as the primary coordination point for EMI/MNO partnerships.
• Lead integration of wallets, mobile money, QR payments, bill payments, remittances, and switching services.
• Coordinate with IT, Operations, and vendors for technical onboarding and system connectivity.
• Develop partnership business cases, revenue models, and transaction growth strategies.
• Identify and drive opportunities to increase transaction volumes and digital fee income.
• Oversee operational coordination including settlements, reconciliations, and service issue resolution.
• Ensure full compliance with DAB regulations, AML/CFT requirements, and internal governance frameworks.
• Support regulatory reviews, inspections, and audits related to partnerships.
• Prepare structured performance, revenue, and activity reports.
• Monitor fintech, payments, and telecom market trends and innovations.

Corporate Relationship

• Manage a portfolio of corporate clients and act as the primary relationship contact.
• Build and sustain long-term strategic partnerships to enhance retention and satisfaction.
• Drive growth in deposits, financing, trade finance, and transaction banking services.
• Cross-sell integrated banking solutions aligned with client needs.
• Coordinate with Credit, Risk, Sharia, Operations, and other internal stakeholders.
• Support credit proposals, account reviews, and portfolio quality monitoring.
• Promote payroll, cash management, trade finance, and digital banking solutions.
• Ensure compliance with AML/CFT, KYC, regulatory, and documentation standards.
• Support audits, inspections, and internal reviews.
• Prepare client performance reports, pipeline updates, and portfolio analyses.

Government Relationship

• Establish and maintain professional relationships with ministries, departments, municipalities, and public institutions.
• Act as the single-window relationship interface for government clients.
• Promote government payroll, collections, revenue services, and digital payment solutions.
• Support institutional banking services and government-related projects.
• Ensure strict adherence to public-sector regulations, AML/CFT requirements, and internal controls.
• Coordinate service delivery with internal departments.
• Prepare relationship reports and monitor government policy and regulatory developments impacting banking activities.

Telecom & MFI Relationship

• Develop and manage strategic partnerships with telecom operators and microfinance institutions.
• Negotiate commercial agreements, service frameworks, and collaboration models.
• Coordinate digital product integration including mobile money, wallets, QR, and bill payment services.
• Drive growth in transactions, deposits, and partnership-based revenue streams.
• Support settlements, reconciliations, and operational issue resolution.
• Ensure compliance with regulatory requirements, AML/CFT obligations, and internal policies.
• Prepare performance dashboards, reports, and market intelligence analysis.

Desk-based research to:

1. Identify areas where Ghazanfar bank could support business in their community engagement programs as part of their broader corporate responsibility and sustainability strategies.
2. Identify topics to use in regular newsletters and briefings and for the organization of regular events/seminars where our voluntary and corporate members can meet, learn and discuss on issues relevant to both sectors.

3. Provide and update relevant information on corporate membership pages of the Ghazanfar Bank website.

   Any other task which is delegated by the line manager.

Educational Qualifications

• Bachelor’s degree is required; a Master’s degree is preferred.
• Relevant professional certifications or training are desirable.

Experience

2–5 years of relevant professional experience. In banking is preferred

Skills and Abilities

• • Customer Focus Ability
  • Strong knowledge of Pashto Dari and English is a must
  • Strong Communication and Interpersonal Skills and ability to build and maintain relationship 
  • Negotiation Skills
  • Sales closure Ability
  • Project Management Skills

                     Problem Solving and Decisiveness Skills

                     Ability to travel to all provinces when needed

Personal Attributes

• • Soft Spoken Ability
  • Intuitive to Customers’ Needs.
  • Must be self-motivated, Flexible and able to manage several jobs at one time.
  • Perseverance
  • Patience

Leadership Skill

• • Maintain a Positive attitude focused on customer satisfaction.
  • Supervisory Skills Motivational Skills
  • Ability to take Ownership
  • Delegation of Work
  • Entrepreneurial Skills
  • Staff Management Skills
  • Decision-making Skills

Applicants who meet the above requirements should submit their updated Curriculum vitae (CV)/Resume to (sr.recruitment-officer@ghazanfarbank.com)

Please Mention the position title and vacancy number in the subject of your E-mail otherwise your Email will not be considered. (GB/EAD/21)

Note only shortlisted candidates will be contacted for further recruitment process.

Submission E-mail

(sr.recruitment-officer@ghazanfarbank.com)