About Première Urgence - Aide Médicale Internationale (PU-AMI)

PU-AMI (known globally as Première Urgence Internationale, PUI) is a non-governmental, non-profit, non-political and non-religious international aid organization. PU-AMI’s teams are committed to support vulnerable communities and populations, those marginalized, hit by conflict, natural disaster or economic downturns. PU-AMI’s main objective is to contribute to reduction in morbidity and mortality, and provide emergency relief to those in immediate need in order to help them regain their dignity.

Afghan mission is the oldest of PUI missions, with the first medical intervention launched in 1979 just after the Soviet troops crossed the country’s borders. PU-AMI teams currently deliver the integrated health care, combined with nutrition, psychosocial support; water, sanitation and hygiene (wash), as well as trauma services. The organization implements projects mainly in eastern parts of the country, and increasingly in the South-East Region. Since the COVID-19 outbreak in 2020, PU-AMI has also positioned itself as one of the main actors in preparedness and response to the pandemic, implementing health and wash-cantered activities at health facilities and community level in Kabul and beyond.

Globally, PUI provides assistance to around 6 million people in 23 countries and across 5 continents: Africa, Asia, Middle East, Latin America, and Europe.

پی یو ای ام آی که در سطح جهان به نام پی یو آی شناخته میشود یک اداره غیردولتی، غیرانتفاعی، غیرسیاسی و غیر مذهبی مدد رسان بین ا لمللی میباشد.

تیم های  پی یو ای ام آی متعهد به حمایت  و کمک جوامع و جمعیت های آسیب پذیر به انهاییکه در اإثر منازعات- حوادث طبیعی و رکود اقتصادی منزوی شده اند میباشد.  هدف عمده پی یو ای ام آی کمک در کاهش مرگ و میر -کمک عاجل به اعاده و بازیابی حیثیت ووقار  انهاییکه در نیاز فوری قرار دارند میباشد.

 ماموریت افغانستان  قدیمی  ترین مآموریت پی یو آی بوده و  با اولین مداخله در بخش صحی در سال1979  فقط درست بعد از عبور نیروهای شوروی از مرز های کشور آغاز شد.

تیم های پی یو ای ام آی در حال حاضر مراقبت های صحی ادغام یافته همراه با تغذیه حمایت روانی اجتماعی-آب-نظافت و حفظ ا لصحه واش و خدمات  تردیدات یا تروما را ارایه میدارد.

 این اداره عمدتآ پروژه ها را در  بخش شرقی کشور و بطور فزاینده در مناطق جنوب شرقی کشور  از زمان شیوع  کرونا در  2020  تطبیق مینماید .

پی یو ای ام آی  همچنین منحیث بازیگر اصلی در آمادگی و پاسخ به بیماری همه گیر – اجرای فعالیت های صحی و واش در سطح مراکز صحی و جامعه در کابل و فراتر از آن موقعیت خود را تثبیت نموده است.

 در سطح جهان موسسه پی یو آی در 23 مملکت  جهان به  6 میلیون نفر  در 5 قاره افریقا- آسیا- شرق میانه- امریکای لاتین و اروپا کمک مینماید.

Objective 1هدف اول :

Activities/Main dutiesفعالیت ها/ وظایف عمده: Initial deployment and follow-up of PU-AMI feedbacks tools

1. Enhance the trust and confidence of beneficiaries, identify areas of our work which need to be improved and ensure that PU-AMI’s teams learn from the feedback provided through this process.
2. Implement and monitor the beneficiary complaints and feedback Mechanism:
3. Accompany the M&E and/or project teams to the field in order to spread awareness about the CRM to beneficiaries, as well as local authorities and stakeholders in PUAMI’s areas of implementation, during field visits.
4. Maintain records of complaints and feedback mechanism awareness raising and promotion activities (including approximate numbers of participants)

Feedback desk:

1. On regular basis, the Accountability Supervisor will collect the feedbacks from beneficiaries in the different activity sites through a complaint desk.
2. Feedbacks will be entered in PU-AMI feedbacks and response database.
3. When relevant and feasible, the Accountability Supervisor will respond to the feedbacks received (phone calls to complainants)

Complaint/Suggestion Boxes:

4. In all project sites, the Accountability Supervisor will deploy feedback boxes in relevant and easily accessible location.
5. On regular basis, the Accountability Supervisor will collect the feedbacks received in feedbacks boxes in the different activity sites.
6. Feedbacks will be entered in PU-AMI feedbacks and response database.
7. When relevant and feasible, the Accountability Supervisor will respond to the feedbacks received (phone calls to complainants)

AWAAZ Hotline:

1. The Accountability Supervisor will monitor feedback provided through the AWAAZ organization and respond to complainants when possible.

Objective 2هدف دوم:

Activities/Main dutiesفعالیت ها/ وظایف عمده: Ensure the efficient advertisement of PU-AMI complaints and feedback mechanisms

1. The Accountability Supervisor will design relevant and different advertisement tools (radio message, design of poster, leaflets etc.).
2. Develop adequate complaints and feedback mechanism IEC materials in a language that can be widely understood (including people with low levels of literacy).
3. The Accountability Supervisor will ensure the feedbacks mechanisms are advertised and clearly known by local communities in all intervention sites.
4. Build capacity and understanding among staff, partners and contractors on beneficiary accountability through trainings.

Objective 3هدف سوم :

Activities/Main dutiesفعالیت ها/ وظایف عمده: Ensure a clear communication and coordination with program teams and correct referral and follow-up of sensitive complaints

1. Treat urgent and/or sensitive complaints with the immediate attention they require, and ensure a fast resolution.
2. Maintain confidential and detailed records of all complaints in the complaint and feedback mechanism database and other electronic and hard copy filing systems, as appropriate.
3. Follow up on pending complaints with Project, M&E, and Coordination staff.
4. Shares monthly analytic reports with M&E manager and relevant stakeholders (if any), identifying the points to improve and good practices. Provide clear recommendations to program teams;
5.  Analyze patterns and trends in complaints to help PU-AMI improve its programming.
6.  Upon requests from her line manager, the Accountability Supervisor will implement field investigation and cross-check the information received.
7. Ensures proper follow up until case closed.
8.  Good coordination with office colleagues HFs staff and communities.

Objective 4 هدف چهارم :

Activities/Main duties فعالیتها/ وظایف عمده: Ensure all other additional activities assigned by line manager.

1. Collection MEAL activities data.
2. Conducting field visits from project intervention areas.
3. Support line manager in drafting reports of MEAL activities.
4. Carry out any other activities assigned by line manager.

Qualification/ Requirements تحصیلات و شرایط لازمه

Required knowledge and skills

Bachelor’s degree in BBA, Economics and Computer Science is required; possession of a diploma in MEAL will be an asset.

Previous 2 years relevant experience in MEAL department and minimum 1 year of specific experience in Accountability within an INGO or UN agency.

Written – ability to write for different audience and to present information and create material, stories and articles for different audiences

Verbal – excellent interpersonal and presentations skills

Excellent command in writing and editing documents in English

Fluent in Dari and Pashto languages and able to translate from Dari/Pashto to English language and vice versa

Required Personal Characteristics

Observation, active listening and analysis skills with ability to make sound judgment;

Good interpersonal skills and the ability to interact effectively with diverse groups;

Ability to travel within Kabul and Central region

Proactive, results-oriented and service-oriented;

Ability to work independently and to ensure confidentiality;

Adaptability, practical sense and resourceful;

Organization, rigor and respect of due dates;

Good people person and good communication skills;

Ability to remain calm and level-headed;

General ability to resist stress and in unstable circumstances particularly

Dear candidates,     

To apply for this vacancy, please use the following link provided below:

https://forms.office.com/e/MfJqHPLwct

If the link does not work by clicking on it, please copy and paste the link in the browser address bar.

While applying, if you face any technical issues, please send only a message to the WhatsApp number below: 00093708265988  

Make sure to press submit at the end of the application.  

Please note:  

       You are allowed to apply only before the closing date  

Only the candidates who meet the mandatory qualifications/requirements will be considered for the long list and local resident will be given priority

A maximum of 15 best candidates from the ones who meet the mandatory qualifications/requirements (longlist) will be invited for a technical test (shortlist)  

If you are not invited for a technical test within a month period, please consider that your application was not considered for this vacancy.

Validated copies of academic certificates/diplomas will be requested only if called for an interview    

Kind regards,   

The PU-AMI HR Team