ATM Night Shift Monitoring Officer

Bank-e-Millie Afghan (BMA) is the foremost first financial institution of Afghanistan established in 1933. Similarly, it was the first financial institution established in a public-private partnership set up with a 72% share held by the private sector. As the first bank in the country, BMA introduced formal banking services to the people and government of Afghanistan. Since then, the bank’s competitive strength and ongoing market leadership philosophy lays in its strong capital base and proven trustworthiness. In 1976, it was fully nationalized by the government of Afghanistan. Since its establishment, BMA has been a leading bank in providing modern and secure banking services. Securing depositors' funds is the top priority of the bank. At the same time, the bank is contributing considerably to the development of manufacturing, agriculture, services, and international trade in the country. BMA is operating based on strong corporate governance principles, financial risk management, and strict compliance to keep its credibility and trust. At present, BMA has 17 City Branches including the HQ and 4 Counters in Kabul, 22 Provincial Branches and 3 Counters accompanied by a broader outlook and prospect for growth and expansion in near future, and equity investments in the USA and England.

The ATM Night Shift Monitoring Officer is responsible for monitoring, supporting, and troubleshooting ATM services, payment gateways, and other related digital banking systems during the night shift. The role ensures continuous service availability, timely incident response, transaction monitoring, and coordination with internal teams, banks, and service providers to minimize service disruptions and maintain smooth digital banking operations.

Key Responsibilities

1.      Monitor ATM services, payment gateways, and other digital banking systems during the night shift.

2.      Monitor transaction processing and identify failed, delayed, or abnormal transactions.

3.      Troubleshoot and coordinate the resolution of technical issues related to ATMs, payment gateways, connectivity, and transaction processing.

4.      Monitor system availability, network connectivity, and service performance to identify potential disruptions.

5.      Coordinate with relevant internal teams, banks, vendors, and payment service providers to resolve incidents promptly.

6.      Perform initial technical investigations and escalate critical incidents to the relevant teams when required.

7.      Monitor payment gateway and ATM integration services to ensure smooth communication between connected systems.

8.      Support incident management, service recovery, and business continuity procedures.

9.      Maintain proper records of incidents, transaction issues, system downtime, and actions taken during the shift.

10.  Prepare and submit shift handover reports, highlighting unresolved issues, ongoing incidents, and system status.

11.  Follow established operational procedures, security policies, and escalation protocols.

12.  Support planned maintenance, system testing, configuration changes, and deployment activities when required.

13.  Ensure timely communication of critical incidents to the concerned teams and management.

14.  Perform other technical support duties related to digital banking systems as assigned.

·         Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.

·         Experience 3 To 5 years in IT operations, ATM support, payment gateways, or digital banking services is preferred.

·         Basic knowledge of networking, TCP/IP, IP addressing, ports, and connectivity troubleshooting.

·         Understanding of payment processing, transaction flows, and banking systems is an advantage.

·         Familiarity with monitoring tools, ticketing systems, and incident management procedures.

·         Ability to work independently during night shifts and respond effectively to critical incidents.

·         Strong troubleshooting, communication, documentation, and coordination skills.

·         Willingness to work in rotating shifts, including nights, weekends, and public holidays, as required.

Key Performance Indicators

·         Timely detection and escalation of system incidents.

·         Compliance with incident response and escalation procedures.

·         Accuracy and completeness of shift handover reports.

·         Effective monitoring of ATM and digital payment services.

·         Timely coordination and follow-up for incident resolution.

·         Compliance with operational and information security policies.

Qualified and interested applicants are encouraged to apply online through the BMA Job Portal at  https://jobs.bma.com.af/jobs before the closing date.

Only shortlisted candidates will be contacted for further process.