ATM Technical Officer

Bank-e-Millie Afghan (BMA) is the foremost first financial institution of Afghanistan established in 1933. Similarly, it was the first financial institution established in a public-private partnership set up with a 72% share held by the private sector. As the first bank in the country, BMA introduced formal banking services to the people and government of Afghanistan. Since then, the bank’s competitive strength and ongoing market leadership philosophy lays in its strong capital base and proven trustworthiness. In 1976, it was fully nationalized by the government of Afghanistan. Since its establishment, BMA has been a leading bank in providing modern and secure banking services. Securing depositors' funds is the top priority of the bank. At the same time, the bank is contributing considerably to the development of manufacturing, agriculture, services, and international trade in the country. BMA is operating based on strong corporate governance principles, financial risk management, and strict compliance to keep its credibility and trust. At present, BMA has 17 City Branches including the HQ and 4 Counters in Kabul, 22 Provincial Branches and 3 Counters accompanied by a broader outlook and prospect for growth and expansion in near future, and equity investments in the USA and England.

The ATM Technical Officer is responsible for the installation, configuration, monitoring, maintenance, and troubleshooting of Automated Teller Machines (ATMs) to ensure continuous service availability, secure operations, and smooth transaction processing.

Key Responsibilities

1.      Install, configure, and maintain ATMs, including hardware, software, and related peripherals.

2.      Monitor ATM performance, availability, transaction status, and connectivity.

3.      Troubleshoot and resolve ATM hardware, software, network, and transaction-related issues.

4.      Coordinate with banks, payment service providers, vendors, and internal IT teams to resolve technical problems.

5.      Perform routine preventive maintenance and ensure ATMs operate efficiently.

6.      Monitor ATM transaction failures and investigate issues related to card reading, cash dispensing, receipt printing, and connectivity.

7.      Coordinate ATM software updates, configuration changes, and security patches.

8.      Support ATM integration with payment switches, core banking systems, and other related platforms.

9.      Maintain accurate records of ATM incidents, maintenance activities, downtime, and service requests.

10.  Prepare regular reports on ATM availability, performance, incidents, and operational issues.

11.  Ensure compliance with the bank's IT security policies, operational procedures, and applicable payment industry standards.

12.  Coordinate with relevant teams for ATM deployment, testing, certification, and commissioning.

13.  Provide technical support during ATM upgrades, system changes, and disaster recovery testing.

14.  Follow up with vendors and service providers to ensure timely resolution of ATM-related issues.

·         Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.

·         Relevant experience 3 To 5 years in ATM operations, technical support, digital banking, or IT infrastructure is preferred.

·         Basic knowledge of ATM hardware, software, and transaction processing systems.

·         Understanding of networking concepts, including TCP/IP, IP addressing, ports, VPNs, and connectivity troubleshooting.

·         Familiarity with payment switches, card schemes, and ATM management systems is an advantage.

·         Good troubleshooting, analytical, and problem-solving skills.

·         Ability to coordinate with internal teams, banks, vendors, and service providers.

·         Good communication, documentation, and reporting skills.

Key Competencies

·         Technical troubleshooting and problem-solving

·         ATM monitoring and maintenance

·         Network and system support

·         Incident management and follow-up

·         Teamwork and coordination

·         Attention to detail and security awareness

·         Time management and prioritization

Qualified and interested applicants are encouraged to apply online through the BMA Job Portal at https://jobs.bma.com.af/jobs  before the closing date.

Only shortlisted candidates will be contacted for further process.