National Information Management and Database Officer-ACDMS

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

Context:

Under the overall supervision of the Chief of Mission, the direct supervision of the Senior Programme Coordinator (DTM), the technical supervision of the Database and Information Management Officer, and in close coordination with the Head of Programmes and Programme Managers, the National Information Management and Database Officer – ACDMS will be responsible and accountable for the programme-facing coordination and operationalisation of the Afghanistan Centralised Database Management System (ACDMS). The incumbent will work closely with programme focal points, the Information Management Unit, ICT, M&E and other relevant functions.

ACDMS is a Country Office (CO)-wide institutional data management initiative intended to provide a centrally governed, secure, scalable and interoperable platform that harmonises programme data standards and supports consistent data collection, validation, case and referral workflows, reporting, analysis, coordination, oversight and evidence-informed decision-making. The system is designed to reduce fragmentation and duplication, strengthen data quality and accountability, and enable programme-specific modules within a common architecture and governance framework.

Working under the technical supervision of the Database and Information Management Officer, the incumbent will support ACDMS alignment with CO-wide information management architecture, database standards, data governance frameworks, interoperability requirements, cybersecurity controls, data protection principles and institutional information management practices. The incumbent will serve as the principal interface between programme leadership and the technical ACDMS team, translating programme objectives, operational workflows and information needs into prioritised and validated system requirements.

Core Functions / Responsibilities:

1. Coordinate the programme-facing implementation and continuous improvement of ACDMS, in close coordination with the Head of Programmes and Programme Managers, by consolidating programme priorities, preparing implementation roadmaps and workplans in relation to information management portfolio.
2. Conduct structured requirements gathering with Programme Managers, programme teams and information management focal points; document and validate business processes, user roles, data flows, functional and reporting requirements, acceptance criteria and change requests; and translate agreed needs into clear functional specifications and prioritised product backlogs for the technical team.
3. Coordinate the implementation and maintenance of ACDMS data governance arrangements, including common data standards, metadata, data dictionaries, master and reference data, beneficiary identification and deduplication rules, data quality controls, access roles, retention requirements and auditability, in accordance with IOM data protection principles, information security requirements and applicable institutional policies.
4. Coordinate the configuration, testing, rollout and operational use of common and programme-specific ACDMS modules, including beneficiary and service records, project management, document management, referrals and case management, needs and assessments, monitoring and evaluation, audit and related reporting functions; facilitate appropriate data migration and interoperability with existing systems and approved external interfaces.
5. Establish and coordinate user acceptance testing, data validation and release-readiness processes; ensure that defects, security or privacy concerns and gaps against approved requirements are recorded, prioritised and addressed in coordination with relevant technical teams; and maintain traceable approvals from the relevant programme owners before deployment of substantive changes.
6. Work with Programme Managers, reporting, analysis, visualisation, GIS and database colleagues to coordinate the development and delivery of reliable, timely and appropriately disaggregated information products, dashboards and cross-programme insights, with documented definitions and access controls, for operational management, programme monitoring, donor reporting and senior management decision-making.

7. Coordinate the development and implementation of an ACDMS adoption and capacity-building plan; coordinate user onboarding, guidance materials, standard operating procedures, training and support mechanisms; monitor system use and user feedback; and promote consistent application of approved workflows and standards across programmes and field locations.
8. Supervise assigned ACDMS personnel in accordance with the approved structure; set objectives, allocate work, review outputs and support staff development; maintain programme-facing system documentation, decision logs, inventories and handover materials; and promote collaborative working arrangements across the technical team and programme focal points.
9. Under the technical supervision of the Database and Information Management Officer, coordinate programme input into system architecture, database standards, interoperability, user access management, data governance, information security requirements, quality assurance protocols and technical roadmaps. Facilitate the review of ACDMS enhancements, new modules and integrations against approved information management standards and institutional policies before deployment.
10. Perform such other relevant duties as may be assigned.

11.  Required Qualifications and Experience

Education

Master’s degree in Information Management, Computer Science, Information Systems, Data Science, Business Information Systems, Statistics, Software Engineering or a related field from an accredited academic institution; 

Or

Bachelor’s degree in the above fields with two years of relevant professional experience. 

Experience 

• Experience coordinating the implementation or enhancement of information management systems, databases, management information systems or enterprise data platforms in humanitarian, development, migration or public-sector contexts;
• Experience gathering business requirements and translating operational needs into functional specifications, workflows and system improvement initiatives;
• Experience working with programme managers, field teams and multidisciplinary technical teams to support system implementation, testing, rollout, user adoption and change management;
• Experience applying data governance, data quality, access control, data protection and information security principles and standards;
• Experience overseeing data management processes, systems integration, data migration and interoperability between information systems;
• Experience with databases, reporting and business intelligence environments; knowledge of SQL, Application Programming Interfaces (APIs), web-based systems or dashboard solutions is an advantage;
• Experience coordinating teams, workplans and competing priorities in a multi-programme environment; and,
• Experience supporting the development and quality assurance of dashboards, reports and information products for operational, donor and management reporting. 

SKILLS

• Strong programme coordination, stakeholder engagement and requirements analysis skills, with the ability to bridge programme and technical perspectives;
• Ability to apply information management standards, data governance frameworks, standard operating procedures and quality assurance processes;
• Sound understanding of information management systems, databases, data integration, reporting and business intelligence solutions;
• Strong analytical, problem-solving and decision-making skills, including the ability to assess risks, prioritise requirements and develop practical solutions;
• Ability to communicate complex technical concepts to non-technical audiences and facilitate collaboration across multiple units and stakeholders;
• Ability to supervise and coordinate multidisciplinary teams, manage competing priorities and support the delivery of system implementation and improvement initiatives;
• Knowledge of data protection, information security, confidentiality and responsible data management principles; and,
• Proficiency in standard office applications and reporting tools; familiarity with SQL, dashboards, APIs, web-based information systems and project management tools is an advantage. 

Languages

• For all Applicants, fluency in English is required (oral and written).
• Working knowledge of Pashto or Dari is required.
• Fluency in all national language(s) are highly advantages.

Note: Qualified female candidates are highly encouraged to apply.

Required Competencies

Values

• Inclusion and respect for diversity: respect promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 1

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Other: Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

How to apply:

Interested candidates are required to apply through the below online Form. Also, please take note that IOM does not accept applications in hard copies.

Before filling up the online Form, the candidate must carefully read the advertisement. Please proceed to fill the online form only if you meet the minimum requirements stipulated in the advertisement.

Applicants are advised to fill in all mandatory fields otherwise they will not be able to submit the application and should fill their correct and active e-mail address in the online application as any correspondence will be made by IOM through e-mail only.

Applicants are advised to submit only one application for a particular post. The indicated requirements, qualifications and experience are the minimum and the mere possession of the same does not entitle candidates to be called for written assessment or oral interview.

Note: Due to the high volume of applications received, only shortlisted candidates will be contacted by HR department to submit resume and Motivation Letter. Please ensure that the e-mail address and phone number that you will indicate in form is accurate.

If you agree with above, please proceed to the online application form by click HERE.

Posting period:

No Fees: IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training, or other fee). IOM does not request any information related to bank account