Payment Collection Officer (Female)

City Connect ICT Services was established on 08 May 2025 with the objective of providing high-quality Internet and ICT services throughout Afghanistan. The company aims to contribute to the digital transformation of Afghanistan by delivering reliable, secure, and affordable connectivity solutions to residential, commercial, governmental, and institutional customers.

The company is seeking renewal of its ICT License to continue its operations and expand its services across additional provinces. Through strategic partnerships with international connectivity providers such as OmanTel and PTCL, City Connect ICT Services intends to deliver low-latency and highly reliable Internet services to its customers.

1.      Payment Collection & Follow-ups:

• Contact customers and visits to remind them of overdue payments.
• Follow up on unpaid invoices and ensure timely collection of outstanding amounts.
• Maintain proper records of collections and pending payments/ invoices.

2.      Customer Interaction & Support:

• Address customer inquiries regarding their bills, payment methods, and outstanding balances.
• Negotiate payment plans with customers who face financial difficulties.
• Provide receipts and ensure smooth transactions.

3.      Billing & Account Management:

• Verify customer account details and ensure billing accuracy.
• Coordinate with the relevant authority to resolve any discrepancies.
• Keep records of defaulters and escalate cases as needed.

4.      Legal & Recovery Process:

• Work with legal teams for the recovery of long-overdue payments.
• Issue warnings and final notices to non-paying customers.
• Recommend disconnection of services for defaulters.

5.      Feedback & Coordination:

• Work closely with the finance and sales teams to improve collection efficiency.
• Provide feedback on customer behavior and potential risks.

1. High school is required

2. Ability to handle difficult customers professionally.

3. Self-motivated with an ability to achieve 100% targets/ collections.

4. Must be quite enough familiar in Kabul City.  

5. Strong negotiation and communication skills.

6. Attention to detail and problem-solving abilities.

7. Basic understanding of legal procedures related to debt collection

8. Fluency in local languages i.e. Pashto / Dari is required. knowledge of English language is an Asset.

9. at least one year of experience in payment collections or accounts receivable (preferably in an ISP or telecom company)

Applicants meeting the above requirements are requested to apply for this vacancy through email stated above only. 

Important Notes:

1. Please attach your Supporting documents, e.g. Certificates, HR letters, CV and Tazkira. for further screening purpose.

2. Only short-listed candidates will be contacted for further assessment.