Quality Improvement Manager

Maihan Humanitarian Convergence Organization (MHCO) is a national non-government, non-political, and non-profit organization registered with the Ministry of Economy, committed to delivering humanitarian services across Afghanistan. MHCO focuses on various sectors including Health, Education, Protection, Nutrition, LivelihoodS, Food Security, and Organizational Development.

Quality Improvement (QI) Manager is Responsible for leading, coordinating, and overseeing quality improvement initiatives across all BPHS-supported health facilities. The QI Manager ensures that healthcare services are delivered in accordance with Ministry of Public Health (MoPH) standards, BPHS guidelines, donor requirements, and organizational policies. The role includes developing and implementing quality improvement strategies, supervising QI activities, conducting supportive supervision and clinical quality assessments, analyzing performance indicators, building the capacity of health staff, and promoting continuous quality improvement to enhance service quality, patient safety, and overall health outcomes.

Duties & Responsibilities:

·       Provide strategic leadership and technical oversight for the planning, implementation, monitoring, and continuous improvement of Infection Prevention and Control (IPC), Harmonized Quality Improvement Program (HQIP), and Quality of Care (QoC) activities across all project sites.

·       Ensure the implementation of IPC, HQIP, and QQM/ Quantified quality metric (QQC) interventions in accordance with MoPH, UNICEF, BPHS, and donor guidelines and standards.

·       Develop, implement, and monitor quality improvement plans to strengthen the quality, safety, and effectiveness of health services across supported health facilities.

·       Conduct regular supportive supervision and quality assurance visits to provincial offices and health facilities to assess compliance with IPC, HQIP, and QQM standards and provide technical guidance.

·       Monitor health facility performance, service quality, patient safety, availability of essential supplies, and functionality of equipment, and ensure timely corrective actions are implemented.

·       Oversee the implementation and monitoring of QQM indicators in accordance with Third-Party Monitoring (TPM) and donor requirements.

·       Conduct routine quality assessments using standard BPHS/EPHS supervision and quality improvement tools, with particular focus on IPC, HQIP, and QQM indicators.

·       Identify performance gaps, conduct root cause analyses, and support health facility teams in implementing evidence-based quality improvement initiatives.

·       Ensure effective implementation and compliance with Infection Prevention and Control (IPC) standards, including hand hygiene, waste management, environmental cleaning, sterilization, and patient safety practices.

·       Ensure accurate collection, analysis, validation, and utilization of quality improvement data and support timely HMIS and quality reporting.

·       Review weekly, monthly, and quarterly quality reports, verify data quality, and provide technical feedback to provincial and facility teams.

·       Maintain comprehensive documentation of supervision findings, quality assessments, action plans, performance indicators, and follow-up activities.

·       Monitor stock management, medicine storage conditions, infection prevention commodities, and supply utilization to ensure compliance with quality standards.

·       Coordinate with logistics and procurement teams to ensure uninterrupted availability of IPC supplies, medical equipment, and other essential quality improvement resources.

·       Provide on-the-job coaching, mentoring, and technical support to medical doctors, nurses, midwives, laboratory staff, pharmacists, and other health workers on IPC, HQIP, QoC, and quality improvement methodologies.

·       Identify training needs and coordinate capacity-building activities to strengthen quality improvement systems and staff competencies.

·       Promote adherence to national clinical guidelines, standard treatment protocols, patient safety standards, and professional ethics across all supported facilities.

·       Strengthen coordination and collaboration with MoPH quality improvement, IPC, and HQIP departments, as well as MoPH, UNICEF, and other relevant partners.

·       Prepare and submit timely weekly, monthly, quarterly, and annual quality improvement reports to senior management and donors, supported by evidence-based analysis and documented achievements.

·       Ensure full compliance with MHCO safeguarding, child protection, Prevention of Sexual Exploitation and Abuse (PSEA), and organizational policies, and promptly report any concerns through established reporting mechanisms.

·       Uphold the highest standards of professionalism, integrity, confidentiality, and ethical conduct in all aspects of quality improvement and program implementation.

·       MD (Medical Doctor).

·       Master’s in Public Health or health management is an asset.

·       Minimum 7-8 years of experience in Quality Improvement programs.

·       Experience in BPHS/EPHS implementation or humanitarian health projects preferred.

·       Experience in capacity building and supervision.

·       Data analysis and reporting skills.

·       Knowledge of MoPH policies, quality service, HMIS, EPI and CBHC services.

·       Strong communication, coordination, and problem-solving skills.

·       Fluency in Dari and Pashto; good command of English (written & spoken).

·       Proficiency in MS Office, especially Excel.

Safeguarding and Recruitment Statement – MHCO

At MHCO, we are firmly committed to maintaining a safe, respectful, and inclusive working environment. We do not tolerate any form of inappropriate behaviour, including sexual harassment, exploitation, abuse, or financial misconduct. The safety and well-being of children, young people, adults, and all beneficiaries we engage with are of paramount importance.

All MHCO staff are expected to uphold these principles in accordance with our Code of Conduct and safeguarding policies. We place strong emphasis on recruiting individuals who demonstrate integrity and align with our organizational values.

The selected candidate for this role will receive comprehensive safeguarding training and will be responsible for understanding and adhering to MHCO’s safeguarding standards. Employment offers are subject to satisfactory references and relevant screening checks, which may include criminal background verification and terrorism finance assessments.

we will request information from previous employers regarding any substantiated findings of sexual exploitation, abuse, or harassment, as well as any ongoing investigations at the time of the candidate’s departure.

By submitting an application, candidates confirm their understanding and acceptance of these recruitment procedures.

The interested candidate should submit their  complete application (CV/Cover letter) through the link provided below.

https://forms.gle/iY9n4YnNp1KgmFRv7 

Note: Only short-listed candidates will be contacted for written Test/Interview