Head Teller for Herat Branch

Bank-e-Millie Afghan (BMA) is the foremost first financial institution of Afghanistan established in 1933. Similarly, it was the first financial institution established in a public-private partnership set up with a 72% share held by the private sector. As the first bank in the country, BMA introduced formal banking services to the people and government of Afghanistan. Since then, the bank’s competitive strength and ongoing market leadership philosophy lays in its strong capital base and proven trustworthiness. In 1976, it was fully nationalized by the government of Afghanistan. Since its establishment, BMA has been a leading bank in providing modern and secure banking services. Securing depositors' funds is the top priority of the bank. At the same time, the bank is contributing considerably to the development of manufacturing, agriculture, services, and international trade in the country. BMA is operating based on strong corporate governance principles, financial risk management, and strict compliance to keep its credibility and trust. At present, BMA has 17 City Branches including the HQ and 4 Counters in Kabul, 22 Provincial Branches and 3 Counters accompanied by a broader outlook and prospect for growth and expansion in near future, and equity investments in the USA and England.

The Head Teller at Bank-e-Millie Afghan (BMA) is responsible for managing and safeguarding the branch's cash resources. Under the direct supervision of the Branch Manager, the Head Teller serves as the custodian of the vault key, maintains cash balances, and ensures accurate financial transactions. This role also involves supervising the branch tellers, fostering a productive and compliant work environment while delivering excellent customer service.

Key Duties and Responsibilities:

1. Cash Management:

• Oversee the daily cash operations of the branch, ensuring the efficient and accurate processing of all cash transactions.
• Maintain optimal cash levels within the branch by monitoring cash flow and making necessary adjustments.

2. Vault Custodianship

• Act as the primary custodian of the vault key, ensuring its security and access is strictly controlled.
• Conduct regular cash checking of the vault and cash drawers to ensure security and compliance with internal policies and procedures.

3. Supervision of Tellers

• Supervise, train, and mentor branch tellers, providing guidance on cash handling procedures and customer service best practices.
• Monitor teller performance, ensuring adherence to banking policies and procedures.

4. Transaction Processing

• Assist tellers with cash transactions during peak periods and handle complex transactions or issues as needed.
• Ensure that all cash transactions are processed accurately and in compliance with bank policies and procedures.

5. Customer Service

• Provide exemplary customer service, addressing customer inquiries and resolving issues related to cash transactions and account services.
• Promote a customer-friendly atmosphere within the branch, encouraging tellers to prioritize customer satisfaction.

6. Compliance and Reporting

• Ensure compliance with banking policies, circulars, internal controls, and procedures regarding cash management.
• Prepare and submit daily, reports on cash transactions, variances, and other appropriate metrics to the Branch Manager.

7. Cash Checking and Reconciliations

• Conduct daily cash reconciliations, ensuring that discrepancies are addressed and resolved promptly.
• Report any cash shortages or overages to the Branch Manager immediately.

8. Team Collaboration

• Collaborate with the Branch Manager and other team members to enhance branch performance and service delivery.
• Participate in team meetings and contribute to strategies aimed at improving operational efficiency.

9. Process Improvement

• Identify and recommend process enhancements related to cash handling and branch operations to improve service delivery and efficiency.

10. Punctuality. (Follow official working time schedule properly).
11. Behave in a professional way with all the colleagues and customers of the branch.
12. Any other task assigned by Line Manager or will be assigned other duties and responsibilities as may be required to meet the goals and objectives of the bank.

Education: Bachelor’s degree in business administration, Economics, banking and finance and master’s degree is preferred.

Experience: Previous experience at least 2 years in a cash management role within a commercial bank, particularly in a supervisory capacity.

Skills and Competencies:

• Strong understanding of cash handling procedures, banking regulations, and compliance requirements
• Ability to handle sensitive information with integrity and confidentiality.
• Communication Skills: Excellent verbal and written communication skills in Dari, Pashto, & English; ability to communicate effectively with diverse customers.
• Interpersonal Skills: Strong interpersonal skills with a customer-oriented attitude; ability to establish rapport and trust with customers.
• Technical Skills: Proficient in using banking software and Microsoft Office Suite; ability to learn new systems quickly.
• Problem-Solving: Strong analytical skills with the ability to resolve issues efficiently and effectively.
• Team Player: Ability to work collaboratively in a team environment while also being self-motivated.

Qualified and interested applicants are encouraged to apply online through the BMA Job Portal at https://jobs.bma.com.af before the closing date.

Only shortlisted candidates will be contacted for further process.