Communication Officer (Content & social media)

Over the past few years, Afghanistan has witnessed a relative improvement in security and stability across much of the country. This has allowed humanitarian actors like INTERSOS to maintain uninterrupted access and expand services in areas that were previously hard to reach. Despite this progress, the humanitarian situation remains critical, with millions of Afghans continuing to face acute vulnerabilities due to prolonged economic hardship, natural disasters, and limited access to essential services.

In 2025, more than half of the population is in need of humanitarian assistance, with food insecurity, child malnutrition, and displacement remaining key concerns. Natural disasters, such as floods and recent earthquakes, have further compounded the needs of already struggling communities.

INTERSOS continues to operate through a community-based approach with field bases in Kabul, Kandahar, and Zabul, delivering primary healthcare, nutrition, and protection services with a focus on women, children, and persons with disabilities. The organization enjoys strong community acceptance and collaborates closely with relevant national authorities, including maintaining the full participation of female staff in all activities.

While the operational environment is largely stable and conducive, funding shortfalls and systemic barriers such as restrictions on financial flows and administrative bottlenecks continue to impact the scope and scale of humanitarian response. Sustained support is crucial to ensure the continuity of life-saving services and to address the urgent needs of Afghanistan’s most vulnerable populations.

Task and responsibilities:
1. Content production
● Manage the production of multimedia communication materials, including collecting stories, photos, videos, edits, and field content in line with mission priorities and security considerations.
● Support the Communication manager in documenting activities and humanitarian impact through high-quality visual and written content.
● Draft project fact sheets and updates in line with existing templates.

2. Visibility, design & IEC materials
● Design and produce IEC (Information, Education, Communication) materials, infographics, and visibility items in line with organisational branding and donor requirements.
● Supervise and coordinate the production of communication and visibility materials (e.g., brochures, posters, photos, videos) in line with communication plans and budgets.
● Coordinate with suppliers to manage visibility items from design through printing to final delivery.
● Initiate and manage Purchase Requests (PRs) for communication materials to ensure alignment with approved budget lines.
● Provide day-to-day design and printing support to program teams (e.g., certificates, banners, etc.).
● Organise and maintain a centralised repository of IEC materials for mission-wide use.

3. Digital and social media management
● Develop a monthly social media content plan and submit it to the Communication Manager for review and dissemination, ensuring that all communication products comply with donor visibility requirements and INTERSOS branding guidelines.
● Monitor social media trends, engagement, and performance, providing weekly updates and actionable insights.
● Adapt and translate communication materials for local audiences and support dissemination through local media and appropriate channels.

4. Context analysis and communication strategy
● Monitor international and national media, including social media, and highlight relevant content related to the Afghan humanitarian context and INTERSOS programmes.
● Establish an early warning system on key national/regional developments, trends, and emerging issues.
● Identify communication opportunities based on operational updates and context analysis, and support the development of appropriate dissemination strategies.

5. Internal communications

Support the mission’s objective of strengthening internal communication and information sharing across departments and field locations.
● Contribute to the development and maintenance of internal communication tools, including exploring and supporting the establishment of a dedicated mission intranet
● Support the drafting, editing, and dissemination of the monthly mission newsletter.
● Promote the use of internal communication tools and platforms across the mission, including providing basic guidance or support to staff as needed.
Skills:
● Multimedia production and editing (video and audio)
● Social Media management, including content planning
● Advanced knowledge of Adobe Creative Cloud (Photoshop, Illustrator, Premiere Pro)
● Photography and videography skills
● Data-visualisation skills are an advantage
● Creative and solution-oriented mindset

Qualifications and experience:
● Relevant university degree (e.g., Communications, Media, Journalism, Public Relations, or related field)
● At least 2 years of experience in communications in the humanitarian sector
● Experience in multimedia content production and editing
● Strong graphic design skills and familiarity with design software
● Experience managing social media platforms and developing content strategies
● Good understanding of the humanitarian context and its guiding principles, especially in Afghanistan or similar environments
● Experience applying ethical communication standards, including informed consent, data protection, and “do no harm” principles in content production.
● Fluency in English and National Languages Dari and Pashto (both written and spoken) is desirable.
● Ability to work in a multicultural environment and handle multiple tasks under tight deadlines
● The candidate is strongly recommended to attach his/her portfolio along with the CV and Cover Letter

Respected Applicants, please visit the link below and fill in the required information.

https://forms.gle/Ro1aQEEaqZZAGVnJA

Please note that only shortlisted applicants will be contacted and called for a test/Interview.

Qualified People with Physical Disabilities and Female candidates are highly encouraged to apply