Ghazanfar Bank, a full-fledged licensed commercial Bank, commenced its operations in March 2009. The Share Holders of the Bank belongs to one of the leading business groups of Afghanistan. As a leading business house Ghazanfar Group is involved in various key businesses sectors as a front runner such as import and distribution of Petroleum/Gas and other various important industrial sectors. Ghazanfar Bank started its operation in Kabul, Afghanistan, and is offering key financial services both under conventional and Islamic Banking. The Bank has since opened up its Branches at various key locations such as Mazar Sharif, Hairatan, Nayeb Abad Branch, Kunduz, Takhar, Pule- Khumri, Jalalabad, Herat & Kandahar besides opening another eight branches at Kabul in Sarai Shahzada, Shar-e-Naw, Karte Naw, Kote Sangi, Lase Maryam, Karte Char, Kabul Airport Branch and Wazir Akbar Khan. In due course of time, the Bank intends to expand its Branch Network in Kabul as well as at other key locations of the Country.

Branch Operational Support

• Provide daily operational guidance and troubleshooting support to all branches.
• Ensure smooth execution of branch-level processes including cash management, account services, clearing, remittances, customer transactions, and system operations.
• Ensure branches have required operational tools, forms, manuals, circulars, and updated SOPs.

Operational Control & Compliance

• Monitor branch adherence to operational policies, procedures, and internal controls.
• Identify gaps, operational risks, and process weaknesses, and recommend corrective measures.
• Support implementation of audit recommendations and compliance requirements across branches.
• Ensure proper execution of KYC/AML processes and regulatory reporting.

Performance Monitoring & Reporting

• Review daily operational reports submitted by branches and ensure timely escalation of issues.
• Prepare weekly and monthly consolidated operational performance reports for senior management.
• Track branch operational KPIs such as turnaround time, transaction volumes, cash limits, service quality, and error rates.

Process Improvement & Standardization

• Recommend improvements to existing branch workflows for enhanced efficiency and customer service.
• Assist in developing and updating SOPs, guidelines, and branch operating manuals.
• Support implementation of new systems, digital tools, and operational enhancements.

Training and Capacity Building

• Coordinate with EA Training & Development for capacity-building programs for branch operational staff.
• Conduct operational training, refresher sessions, and awareness meetings for branch teams when required.

Coordination

• Serve as the primary point of communication between branches and Head Office OPD.
• Coordinate with departments such as Compliance, Risk, IT, Finance, EA, and Internal Audit on operational matters.
• Facilitate resolution of inter-departmental operational issues affecting branches.

Qualifications:

• Bachelor’s degree in business administration, Finance, Economics, or related field (MBA preferred).

Preferred Experience:

• Minimum 5 years of banking experience, with at least 3 years in operations or branch/back office operational management.
• Strong knowledge of banking operations, regulatory requirements, and internal control frameworks.
• Experience in branch support functions is an advantage.

Knowledge & Skills

• Strong understanding of core banking operations and systems.
• Excellent problem-solving and analytical skills.
• Strong communication and coordination abilities.
• High attention to detail and operational discipline.
• Ability to work under pressure and manage multiple tasks.
• Good leadership, interpersonal, and decision-making skills.
• Excellent organizational skills required for handling large volume of work.
• Excellent decision making, problem solving, and communication skills.
• Excellent verbal and written communication skills in English and local languages (Dari, Pashto).
• Computer literacy in Words/ Excel/ Power Point Presentation.

Applicants who meet the above requirements are invited to submit their updated Curriculum Vitae (CV) or Resume to recruitment-officer@ghazanfarbank.com. Please ensure that you include the position title and vacancy announcement number in the email subject line (Operation Manager GB/EAD/31). Applications that do not follow this format will not be considered.

Note: Shortlisted candidates will be contacted for further recruitment processes.