2 days ago

Call Center Agent

Raftar Technology Services Company
3357

Position Title: Call Center Agent

2025-10-20    Kabul     Full Time     3357

Job Location: Kabul
Nationality: National
Category: Customer Service / Call Center / Operations
Employment Type: Full Time
Salary: As per company salary scale
Vacancy Number: RFT-CCA-001
No. Of Jobs: 4
City: Kabul
Organization: Raftar Technology Services Company
Years of Experience: 1 - 2 Years
Contract Duration: Unspecified
Gender: Male
Education: High school graduate, Bachelor’s degree preferred
Close date: 2025-10-20

About Raftar Technology Services Company:

Raftar is Afghanistan’s first homegrown ride-hailing platform, built to make transportation simpler, safer, and more accessible for everyone. Our platform connects passengers with nearby drivers using a fair and flexible system — allowing users to propose a fare and drivers to accept or counter it, reflecting how people naturally negotiate rides in Afghan cities.

Founded in early 2025, Raftar was created with a clear mission: to modernize how people move in cities like Kabul, Herat, and Mazar-e-Sharif, while respecting the local culture and everyday habits. We focus on solving real-world transportation challenges, giving passengers a reliable, safe, and dignified way to travel, and providing drivers with a fair and stable source of income.

At Raftar, you won’t just be working for a tech company — you’ll be part of a team building local solutions that truly make a difference. From improving daily commutes to helping small businesses get discovered on the map, every role contributes to shaping the future of Afghan mobility.

We operate in a fast-paced, technology-driven environment where every team member’s contribution matters. By joining Raftar, you’ll get the chance to learn, grow, and solve real problems that affect thousands of people every day.

Learn more: https://raftar.app

Job Descriptions:

Raftar is seeking motivated and proactive Call Center Agents to join our support team in Kabul. In this role, you will be the first point of contact for both our passengers and drivers, ensuring smooth communication and quick resolution of any issues. You will play a vital part in maintaining the quality and reliability of Raftar’s services, helping to create a safe, convenient, and trusted transportation experience across the city.

This role is ideal for candidates who enjoy solving problems, interacting with people, and working in a fast-paced, technology-driven environment. It offers an opportunity to develop valuable customer service, communication, and problem-solving skills while contributing to a company that is shaping the future of urban mobility in Afghanistan.

Key Responsibilities:

  • Answer incoming calls from passengers and drivers promptly and professionally.

  • Respond to support messages via WhatsApp, SMS, and other messaging platforms.

  • Manage customer support tickets using Raftar’s CRM/helpdesk system.

  • Assist drivers with account setup, troubleshooting, and guidance on using the Raftar app.

  • Provide passengers with information about rides, pricing, and service features.

  • Escalate complex or unresolved issues to the appropriate department in a timely manner.

  • Maintain accurate records of interactions and resolutions to ensure high-quality support.

  • Work collaboratively with the support team to meet performance goals and service standards.


Job Requirements:

Education:

  • High school graduate is required; Bachelor’s degree preferred.

Experience:

  • 1–2 years of experience in customer service, call center, helpdesk, or related roles.

  • Experience with handling multiple communication channels (phone, messages, CRM/ticket systems) is a plus.

Languages:

  • Fluency in Dari and Pashto is required.

  • Basic to intermediate English proficiency is required to handle app or internal communication.


Submission Guidelines:

Interested candidates should submit their CV and Cover Letter to: hr@raftar.app

Subject line: Vacancy Number – RFT-CCA-001

Important: Please ensure your application is submitted before or on the closing date.

Submission Email:

hr@raftar.app

Apply



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