The Afghan Wireless Company is the first and the biggest GSM provider in Afghanistan.

Afghan Wireless is Afghanistan’s first wireless communications company. When it began operations in 2002, we founded Afghanistan’s mobile communications industry by being the first enterprise to offer cell phone service to Afghan consumers and businesses. For well over a decade, Afghan Wireless has driven the rapid growth of our nation’s communications market, through its innovative development and deployment of global-class High-Definition (HD) Voice Communications, Internet, Data, and Mobile Payments Services. More than 6,000 people work for Afghan Wireless, and our Company is directly responsible for the creation of 100,000 jobs throughout Afghanistan.

The Brand Shop Representative will be responsible for the following tasks:

• Assist with client services as needed.
• Provide help and advice to customers using the organization's products and services.
• Keep accurate records of discussions or correspondence with customers.

Duties & Responsibilities

• Handling customer complaints.
• Assisting with client services as needed.
• Providing help and advice to customers using the organization's products and services.
• Identifying customer problems and promoting sales.
• Liaising with the customer within the given SLA.
• Processing customer complaints/issues, requests, etc. within the given SLA.
• Escalating the customer complaint, and problem/issue request within the given SLA.
• Updating the customer after successful service and getting their feedback if any.
• Meeting both SIM & recharge targets on a monthly basis.
• Submitting daily sales reports to the supervisor.
• Working with the team and creating a pleasant working environment.
• Keeping accurate records of discussions or correspondence with customers.
• Ensuring to follow the ATRA rules and regulations while selling the Sims in the open market.
• Submitting the SAF on time to SAF management and updating the record of SAF submission. 
• Offering/informing the customer about new promotions and services.
• Providing overall service, sales, marketing, and customer care.

• High school graduate (bachelor's degree in a relevant field is preferred).
• 1 to 2 years of relevant experience.
• Fluent in local languages, both written and spoken (Dari or Pashto) & good understanding of English language.
• Have knowledge of computer programs (especially office packages).
• Demonstrates a strong work ethic.
• Possesses excellent communication skills.
• Uphold integrity and honesty.
• Capable of performing well under pressure.
• Ability to troubleshoot and resolve issues that arise during work.
• Willingness to travel to other provinces and work additional hours.
• Adheres to company rules and policies.

Interested candidates should fill out and submit the APPLICATION FORM with complete and correct information. To have access to the APPLICATION FORM, please copy and paste the link into your Web Browser.

https://forms.gle/iNnne3h67GtirxeY9