Ghazanfar Bank, a full-fledged licensed commercial Bank, commenced its operations in March 2009. The Share Holders of the Bank belongs to one of the leading business groups of Afghanistan. As a leading business house Ghazanfar Group is involved in various key businesses sectors as a front runner such as import and distribution of Petroleum/Gas and other various important industrial sectors. Ghazanfar Bank started its operation in Kabul, Afghanistan, and is offering key financial services both under conventional and Islamic Banking. The Bank has since opened up its Branches at various key locations such as Mazar Sharif, Hairatan, Kunduz, Takhar, Pule- Khumri, Jalalabad, Herat & Kandahar besides opening another eight branches at Kabul in Sarai Shahzada, Shar-e-Naw, Karte Naw, Kote Sangi, Lase Maryam, Karte Char and Wazir Akbar Khan. In due course of time, the Bank intends to expand its Branch Network in Kabul as well as at other key locations of the Country.

As Technical Digital Banking Officer you are responsible to:

1. Responsible for checking, controlling, and repairing Bank’s ATMs.
2. Troubleshooting and resolving of problems and malfunction of ATMs effectively by analyzing the situation and identifying potential solutions and ensuring a high-level customer satisfaction.
3. Oversees technical testing and implementation of ATMs.
4. Responsible for ATM installation and deployment.
5. Take care of proper coordination with other related departments of the bank regarding installation and technical maintenance of ATMs.
6. Service and Cleaning of ATM devices when and as needed to mitigate possible damages.
7. Visit Branches for technical support any time needed based on advice of line manager.
8. Issuing Master Debit/Credit Card for customers.
9. Internet Banking user creation/ modification/ amendment and blocking.
10. Maintenance and updating MIS for all types of Cards, Internet Banking including new applications and all other modification/ maintenance, Refund Transactions OBDX Domestic & International Transactions.
11. Initiating Entries in CMS (Card Management System) for Creation, Activation, Blocking and Modification of MC Debit & Credit Cards.
12. Cards Delivery to Admin and Head Office. 
13. Attend and reply customer queries related to D-Banking Products & services.
14. Coordinate cash replenishment for ATMs as with branches and CSC when required.
15. Maintain card, audit journals stock and replenish the stock as and when required.
16. To monitor ATM and interface servers.
17. Coordinating ATM maintenance with PLL and keep track of maintenances.
18. Initiating advances and expenses in HR Admin software.
19. Other duties as assigned by ADC Manager.
20. Provide training for branches regarding to ATM operation whenever required.
21. Accessing daily and monthly reports from
22. Sending daily watch files to finance department for reconciliation purpose
23. Receiving of Internet Banking requests from branches.
24. Creation of Internet Banking USER ID for both Islamic and Conventional Banking.
25. PIN generation for User ID.
26. Resetting PIN whenever required.
27. Sending both User ID and PIN to relevant customers.
28. Keeping and maintaining the filing of Internet banking.
29. Activation of E-statement option for customers both Islamic and Conventional banking.
30. Receiving of E-Transfer request forms from branches.
31. Entering of customer information into system.
32. Creation of User ID, Transaction ID for customers.
33. PIN Generation of User ID and Transaction ID.
34. Resetting PIN whenever required.
35. Printing PIN Mailer for customers.
36. Maintaining the filing of E-transfer’s record.
37. Performing any other E-transfer related task.
38. Attending customers call related to internet banking, E-statement or E-transfer.
39. Performing the E-services correspondence
40. Providing training to branch staff whenever required.
41. Providing reports to line manager.
42. Monitoring of all E-services server related E banking.

To attend to any other matter that may not have been mentioned in this document but advised by Head of Department

As Technical Digital Banking Officer you are responsible to:

1. Responsible for checking, controlling, and repairing Bank’s ATMs.
2. Troubleshooting and resolving of problems and malfunction of ATMs effectively by analyzing the situation and identifying potential solutions and ensuring a high-level customer satisfaction.
3. Oversees technical testing and implementation of ATMs.
4. Responsible for ATM installation and deployment.
5. Take care of proper coordination with other related departments of the bank regarding installation and technical maintenance of ATMs.
6. Service and Cleaning of ATM devices when and as needed to mitigate possible damages.
7. Visit Branches for technical support any time needed based on advice of line manager.
8. Issuing Master Debit/Credit Card for customers.
9. Internet Banking user creation/ modification/ amendment and blocking.
10. Maintenance and updating MIS for all types of Cards, Internet Banking including new applications and all other modification/ maintenance, Refund Transactions OBDX Domestic & International Transactions.
11. Initiating Entries in CMS (Card Management System) for Creation, Activation, Blocking and Modification of MC Debit & Credit Cards.
12. Cards Delivery to Admin and Head Office. 
13. Attend and reply customer queries related to D-Banking Products & services.
14. Coordinate cash replenishment for ATMs as with branches and CSC when required.
15. Maintain card, audit journals stock and replenish the stock as and when required.
16. To monitor ATM and interface servers.
17. Coordinating ATM maintenance with PLL and keep track of maintenances.
18. Initiating advances and expenses in HR Admin software.
19. Other duties as assigned by ADC Manager.
20. Provide training for branches regarding to ATM operation whenever required.
21. Accessing daily and monthly reports from
22. Sending daily watch files to finance department for reconciliation purpose
23. Receiving of Internet Banking requests from branches.
24. Creation of Internet Banking USER ID for both Islamic and Conventional Banking.
25. PIN generation for User ID.
26. Resetting PIN whenever required.
27. Sending both User ID and PIN to relevant customers.
28. Keeping and maintaining the filing of Internet banking.
29. Activation of E-statement option for customers both Islamic and Conventional banking.
30. Receiving of E-Transfer request forms from branches.
31. Entering of customer information into system.
32. Creation of User ID, Transaction ID for customers.
33. PIN Generation of User ID and Transaction ID.
34. Resetting PIN whenever required.
35. Printing PIN Mailer for customers.
36. Maintaining the filing of E-transfer’s record.
37. Performing any other E-transfer related task.
38. Attending customers call related to internet banking, E-statement or E-transfer.
39. Performing the E-services correspondence
40. Providing training to branch staff whenever required.
41. Providing reports to line manager.
42. Monitoring of all E-services server related E banking.

To attend to any other matter that may not have been mentioned in this document but advised by Head of Department

Qualifications:

• Bachelor Degree in Computer science.
• At least 2-3 years of related experience in ADC, IT Departments, and ATM technical experience is required.

Skills

• Excellent Communication and Interpersonal Skills.
• Backup and Recovery Skills.
• Logical thinking
• Creating and editing online documents
• Problem Solving and Decisiveness Skills.
• breadth and depth of knowledge of current technologies.
• Problem-solving skills
• CRM Tools.
• CMS Tools.
• Project Management Tools
• Teamwork and collaborative skills

        .

Submission guidelines

Applicants who meet the above requirements should submit their updated Curriculum vitae (CV)/Resume to (sr.recruitment-officer@ghazanfarbank.com)

Please Mention specific Job Title and vacancy number in the subject of your E-mail (Digital Banking Technical Officer /GB/HRD/15) otherwise your Email will not be considered.

Note: only shortlisted candidates will be contacted for further recruitment process.

Submission E-mail

(sr.recruitment-officer@ghazanfarbank.com)