Bank-e-Millie Afghan (BMA) is the foremost first financial institution of Afghanistan established in 1933. Similarly, it was the first financial institution established in a public-private partnership set up with a 72% share held by the private sector. As the first bank in the country, BMA introduced formal banking services to the people and government of Afghanistan. Since then, the bank’s competitive strength and ongoing market leadership philosophy lays in its strong capital base and proven trustworthiness. In 1976, it was fully nationalized by the government of Afghanistan. Since its establishment, BMA has been a leading bank in providing modern and secure banking services. Securing depositors' funds is the top priority of the bank. At the same time, the bank is contributing considerably to the development of manufacturing, agriculture, services, and international trade in the country. BMA is operating based on strong corporate governance principles, financial risk management, and strict compliance to keep its credibility and trust. At present, BMA has 19 City Branches including the HQ and 2 Counters in Kabul, 22 Provincial Branches accompanied by a broader outlook and prospect for growth and expansion in near future, and equity investments in the USA and England.

The Customer Services Representative is responsible for providing quick and on time service  for bank’s Customer by processing the Account Opening, Activation of Bank Services, proper documentation of branch, and getting accurate information as required and necessary ,answering to Customer questions and Instruction, guiding customers on various bank’s products, cross selling of products and building rapport with customers.

Duties & Responsibilities:

• Ensure that customers receive excellent services by providing quick and accurate information and processing the requests as efficient as possible.
• Get ensures of proper Customer identifications and Verification of all required and necessary document for opening an account as banking procedures and policy.
• Insure that all documents processed for account opening and accounts closing handover to the responsible person for proper filing.
• Processing Customer remittance transactions as per operation policy and procedures.
• Funds transfer from account to GL/PL accounts as locker rent and duplicate card printing.
• Provide all relevant information regarding the types of the accounts to the customers while opening accounts to the customers.
• Opening account as per operations and compliance policy and guideline.
• Implement the process of re-KYC and review customer KYC (AOF and CIF) as per the re-KYC process instruction.
• Inform customers about terms and conditions of the services rendered.
• Giving complete information to the customers regarding their own account balances, service charges/fees and other terms of the various services as per customer protection policy.
• File all the documents systematically and implement the document and record management procedure as well.
• Responsible for issuing Cheque book and other Banking Service Cards to Customer.
• Interview and deal politely with Safe Locker Customer and provide accurate information and keeps record of Locker.
• Good communication skills including speaking clearly, succinctly, and accurately while using a pleasant tone and common conversational courtesies
• Assist with CSO of the branch in daily branch activities.
• Punctuality. (Follow official working time schedule properly).
• Behave in a professional way with all the colleagues and customers of the branch.
• Confidentiality of customer account and personal information.
• Ensure all the policies of BMA have implemented.
• Complete and comprehensive knowledge of BMA products, services.
• Any other task, duty assigned by line manager.

1. Excellent communication & Writing skills (Pashto, Dari, English)
2. Proficiency in Computer Programs (Fast Typing, Ms. Word, Ms. Excel….)
3. Excellent customer behavior, customer satisfaction, & customer relationship skills.
4. Excellent cash management skills
5. Must have Bachelors Degree in BBA, Finance & Banking and Economics
6. At least have one years related Experience

The Ability to Listen Closely to Customers, Clear Verbal Communication, Ability to Empathize, Data Entry and Basic Computer Skills, Time Management Skills, Management of Personal Emotions, Situation Evaluation and Analysis, Organizational skills, Respect, Ability to Identify and Anticipate needs, Flexibility

Qualified and interested applicants should apply online to vacancies@bma.com.af or submit their CVs and applications to the BMA’s HRM department in Kabul (Bank-e-Millie Afghan (BMA), Head Office, Ibne-Sina Watt) or to any of the BMA’s city and provincial branch before the closing date.

When applying, please clearly mention vacancy name, number and province Name in subject line of your email and/or papers and only shortlisted candidates will be contacted.