Receptionist

Momin Hospital is a trusted healthcare provider based in Kabul, Afghanistan, dedicated to delivering high-quality medical services to the community.

With a team of experienced specialists and professional medical staff, the hospital is committed to providing compassionate care, accurate diagnosis, and advanced treatment solutions.

Our mission is to improve the health and well-being of our patients through modern medical practices, ethical standards, and patient-centered services.

The Receptionist is responsible for welcoming patients and visitors, managing patient registration and appointments, responding to inquiries, directing patients to the appropriate departments, and supporting daily reception operations. The position also involves collecting payments, issuing receipts, maintaining accurate billing records, and coordinating with the Finance Department to ensure efficient patient services and accurate financial documentation.

2. Key Responsibilities

• Welcome patients and visitors professionally and provide information about hospital services, departments, and doctors' schedules.

• Register new and returning patients accurately in the hospital management information system (HMIS) or other designated systems.

• Schedule, confirm, and manage patient appointments in coordination with doctors and relevant departments.

• Answer telephone calls and respond to patient inquiries in a polite and professional manner.

• Guide patients to the appropriate departments, consultation rooms, diagnostic services, and other hospital facilities.

• Collect consultation fees and payments for diagnostic services and other authorized hospital services.

• Issue receipts and accurately record all payments in the designated billing system or registers.

• Handle cash and other authorized payment methods responsibly and securely.

• Reconcile daily collections with billing records and submit cash and financial reports according to hospital procedures.

• Maintain accurate patient registration, appointment, billing, and payment records.

• Coordinate with the Finance Department regarding daily collections, discrepancies, and financial documentation.

• Communicate with doctors, nurses, and other departments to support smooth patient flow and timely service delivery.

• Handle patient complaints and concerns professionally and refer complex issues to the responsible supervisor.

• Maintain patient confidentiality and protect personal, medical, and financial information.

• Keep the reception area organized, clean, and professional.

• Follow hospital policies, procedures, and patient service standards.

• Perform other relevant duties assigned by the Reception In-Charge or Hospital Management.

3. Qualifications and Requirements

• Minimum high school education (12th grade); a diploma or bachelor's degree in Business Administration, Accounting, Management, or a related field is an advantage.

• Minimum 3-4 years of relevant experience in reception, customer service, cashiering, or administrative work; hospital or clinic experience is preferred.

• Experience with cash handling, billing, payment collection, and issuing receipts is an advantage.

• Basic computer skills and familiarity with Microsoft Office applications.

• Ability to enter patient information accurately into computerized systems.

• Good communication and interpersonal skills.

• Ability to communicate effectively in Dari and/or Pashto; knowledge of English is an advantage.

• Strong numerical skills and attention to detail.

• Honesty, professionalism, patience, and a strong sense of responsibility.

4. Required Skills and Competencies

• Patient reception and customer service

• Patient registration and appointment scheduling

• Cash handling and billing procedures

• Basic computer skills and data entry

• Accurate record-keeping and documentation

• Communication and interpersonal skills

• Organization and time management

• Problem-solving and complaint handling

• Teamwork and coordination

• Confidentiality and professional ethics

• Ability to work under pressure in a busy hospital environment