Account Manager

CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.

CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.

Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.

Visit www.ctg.org to find out more

The Account Manager is responsible for the overall management and delivery of services to clients, ensuring CTG’s operations align with client requirements, contractual obligations, and financial goals. This role oversees the end-to-end management of assigned projects, including client engagement, scope management, compliance, and team supervision. As the primary point of contact for clients, the Account Manager is accountable for resolving issues and ensuring that recruitment, onboarding, payroll, consultant contract issuance, and reporting processes are executed efficiently and within agreed timelines. They balance client expectations with CTG’s operational and financial interests.

Project Management

Lead initial client engagements, clearly articulating CTG’s services and project scope as per contract terms and conditions.

Ensure alignment between the scope of work, client expectations, and CTG’s service delivery, proactively managing and agreeing on any adjustments.

Act as the focal point for clients, maintaining strong relationships and addressing concerns promptly to ensure satisfaction and smooth project execution.

Take ownership of issue resolution, ensuring timely and effective solutions related to service delivery, consultant performance, or client concerns.

Monitor financial performance, ensuring proper management of costs, revenue, and resource allocation to maintain project profitability.

Ensure the timely and accurate delivery of monthly reports to clients, covering key metrics such as headcount, payroll, DSA amounts, consultant activities, and financial status.

Contribute to financial forecasting and planning for ongoing and future projects.

Operations, Legal, and Compliance Management

Oversee recruitment, onboarding, payroll, and contract issuance processes for CTG consultants, ensuring efficiency and compliance with CTG policies and legal frameworks.

Ensure all operations related to the project comply with CTG policies, local labor laws, and client requirements, including adherence to deadlines, quality standards, and financial controls.

Support the timely and compliant onboarding of international consultants per contractual requirements.

Ensure the accurate and timely issuance of consultant contracts, ensuring compliance with CTG policies, local labor laws, and client agreements.

Provide regular operational and financial updates to internal stakeholders, including the Country Operations Manager and Regional Director, regarding the status of client accounts, project delivery, and financial performance.

Proactively implement measures to prevent mismanagement of resources, client expectations, or deliverables.

Ensure strict compliance with CTG’s operational policies to mitigate legal and financial risks.

Obtain necessary approvals for any deviations from CTG’s standard operating procedures to prevent legal or financial repercussions.

Notify in-country management of any client-recommended deviations from CTG’s processes.

Report any fraudulent activities or irregularities to in-country management immediately.

Maintain professional and official communication channels to avoid disputes with clients.

Uphold CTG’s ethical standards, ensuring all interpersonal interactions remain professional, culturally sensitive, and aligned with CTG’s core values.

Foster a respectful and inclusive work environment that acknowledges diverse cultural values and beliefs.

Promote CTG’s values in all aspects of team operations and client interactions.

Client Relationship and Communication

Serve as the primary liaison for clients, maintaining long-term relationships and addressing any concerns or issues that arise.

Ensure clear and transparent communication with clients to build trust and maintain satisfaction.

Take ownership of any challenges that arise in client relationships, whether related to service delivery or internal operations, and ensure appropriate solutions are implemented swiftly.

Ensure that client expectations are met without compromising operational efficiency or profitability.

Business Development Support

Support the establishment and growth of CTG's presence in Afghanistan by building and maintaining relationships with clients, partners, government counterparts, and other key stakeholders.

Monitor the humanitarian and development landscape, identifying upcoming opportunities, market trends, and potential areas for CTG engagement, and share relevant intelligence with Country Management and the Business Development team.

Contribute to business development efforts by providing local market knowledge, operational insights, staffing plans, and technical inputs for proposals, concept notes, and client presentations.

Represent CTG at client meetings, coordination forums, and networking events to strengthen the organisation's visibility and develop strategic relationships.

Support the mobilisation and operational planning of newly awarded projects, ensuring a smooth transition from business development to implementation.

Work closely with Country Management and the Business Development team to support the successful establishment and expansion of CTG's operations in Afghanistan.

This position reports to Regional Operations Manager

• Outstanding people management skills and very familiar with delegation, performance management, and providing feedback and guidance to team members.

• Strong communication, problem-solving skills.

• Financial acumen, ideally with experience managing budgets and financial reporting.

• Proficiency in HR systems and Microsoft Office (Excel, Word, PowerPoint).

• Strong attention to detail, especially in managing contracts, consultant data, and reporting.

• Proactive and results oriented.

• Ability to work under pressure and manage multiple priorities simultaneously.

• Click on the link below and then click on ‘Register and Apply’ if you are not already registered with CTG.
• Follow the steps to provide your details and register;
• Provide the information marked in red.
• Save your profile and upload copies of your qualification and CV.
• Once your profile is created and saved go to Vacancies tab on the right corner.
• Click on the vacancy that you want to apply for.
• Provide your current employment details, date that you are available from and salary expectations.
• Tick the boxes and click submit.
• You will see your application under the Application tab.