Field Operations Lead-ISP

Knack Rise, established in 2019, is a leading multi-sector service provider headquartered in Kabul, Afghanistan, with a strong presence across the country's 34 provinces through various regional offices. The company specializes in delivering high-quality solutions in Internet Service Provision (ISP), Telecom Towers Service Provider (TTSP), Logistics, and Construction. With a commitment to excellence and innovation, Knack Rise continues to enhance its services to meet the evolving needs of clients nationwide.

We are officially licensed by the Ministry of Industry and Commerce and the Afghanistan Telecom Regulatory Authority (ATRA) in Kabul. As a legally recognized entity, we are fully authorized to operate and support your business growth through lawful, structured, and technology-driven solutions. Our mission is to deliver high-quality services by leveraging the latest technologies, with a strong commitment to advancing the prosperity of our people and communities.

Job Summary:
The Field Operations Lead - ISP leads and helps ISP technicians in Kabul and other provinces. This person does hands-on technical work, sets up networks from the start, and gives technical support on-site and remotely. The position is based in Kabul but requires frequent travel to provinces. This role reports directly to the Line Manager / Director.

Key Responsibilities

1. Technical Support & Deployment (Hands-on Work)

·       Install and configure routers, switches, servers, and wireless access points (WAPs).

·       Set up and connect PTP Radios, PTMP Radios, and antennas (MikroTik, Ubiquiti airFiber, RocketDish, Tenda, TP-Link).

·       Prepare the initial technical setup and build new ISP networks from the start in each province.

·       Fix difficult technical problems on-site or remotely when regular technicians need help.

·       Do routine maintenance and check network equipment to stop internet down-time.

·       Work with the NOC team and core engineering team to solve major network issues.

2. Team Leadership & Supervision

·       Lead, manage, and train all ISP technicians working in the provinces.

·       Give daily tasks and schedules to the provincial technician teams.

·       Check the quality of work done by technicians to ensure it meets company standards.

·       Make sure all technicians follow safety rules and company procedures during site visits.

3. Reporting & Operations

·       Travel repeatedly to different provinces to supervise work and do installations.

·       Report directly to the manager about provincial project updates and team performance.

·       Write clear documents about new installations, network setups, and troubleshooting steps.

·       Check equipment inventory and tell the warehouse team what materials the provinces need.

Email / Application Form: hr@knackrise.com