Performance Quality Improvement Officer (PQIO)

Organization for Promotion of Health & Community Development (OPHCD) is a nongovernmental, non-political and independent organization. OPHCD has been established in 2017 and registered with the NGOs Department of the Ministry of Economy of the with license # 4160. In addition, the organization has membership of Afghanistan National Health cluster, Afghanistan National Nutrition Cluster and ACBAR. OPHCD, as a non-governmental organization striving for well-being of the people through promotion of health, education, WASH, protection and human right, economic stability and sustainable development of the communities with focus on the women and children, drugs users, IDPs and other marginalized group of the society with an equitable manner.

• Lead and coordinate the implementation of Performance and Quality Improvement (PQI) activities across all project-supported BPHS/EPHS health facilities.
• Conduct monthly reviews of Key Performance Indicators (KPIs) at the provincial level and monitor progress against project targets.
• Verify the accuracy, completeness, consistency, and timeliness of health facility data and support data quality improvement initiatives.
• Develop, implement, and monitor Health Facility Quality Improvement Plans (QIPs) and ensure timely implementation of corrective actions.
• Support the implementation and monitoring of the national Quality of Care (QoC) standards, clinical governance frameworks, and Continuous Quality Improvement (CQI) approaches.
• Conduct regular supportive supervision, quality assessments, and performance monitoring visits using approved MoPH, UNICEF, WHO, and organizational tools and checklists.
• Ensure health facilities are adequately prepared for Third-Party Monitoring (TPM), donor monitoring missions, and quality assessments in accordance with MoPH, DoPH, UNICEF, and WHO requirements.
• Monitor compliance with national clinical protocols, Standard Operating Procedures (SOPs), infection prevention and control (IPC) standards, environmental health, and patient safety requirements.
• Verify the quality and utilization of health services at community and facility levels, including beneficiary satisfaction and accountability mechanisms.
• Strengthen the capacity of health facility staff and technical supervisors through coaching, mentoring, on-the-job training, and technical guidance on quality improvement methodologies.
• Review and monitor the implementation of monthly action plans, supervision reports, and follow-up actions prepared by technical supervisors to address identified performance gaps.
• Conduct root cause analyses of performance challenges and facilitate the development and implementation of evidence-based improvement interventions.
• Monitor trends in service quality and programme performance and provide analytical recommendations to improve efficiency, effectiveness, and quality of care.
• Prepare and submit high-quality weekly, monthly, quarterly, and annual quality improvement reports, dashboards, and presentations for management and donors.
• Maintain quality improvement databases, documentation, and records to ensure data integrity and facilitate reporting and learning.
• Conduct health facility assessments using nationally approved quality standards and tools, including HQIP, NMC, QQM, MSS, and other applicable assessment frameworks.
• Coordinate closely with the Provincial Public Health Directorate (PPHD), MoPH, UNICEF, WHO, implementing partners, and other stakeholders to strengthen quality improvement initiatives.
• Participate in provincial review meetings, technical working groups, coordination forums, and quality review sessions.
• Support the implementation and follow-up of recommendations arising from donor monitoring missions, third-party monitoring, audits, and internal quality assessments.
• Document achievements, challenges, best practices, lessons learned, success stories, and case studies to promote organizational learning and continuous improvement.
• Perform any other duties assigned by the line manager that are relevant to the objectives of the position.

·       Medical Doctor (MD) degree from a recognized institution; an MPH is an advantage.

·       Minimum 3–5 years of relevant experience in health program implementation, quality improvement, supportive supervision, or health systems strengthening, preferably within HER, BPHS, or EPHS program

·       Demonstrated experience in Quality of Care (QoC), Continuous Quality Improvement (CQI), performance monitoring, and supportive supervision of health facilities.

Interested and qualified candidates are requested to submit their CVs along with an application letter via email to bphs.hro@gmail.com.

Please ensure that the vacancy number and the position you are applying for are clearly stated in the subject line of your email.

Incomplete applications or applications received after the closing date will not be considered. Only candidates who meet the above-mentioned criteria will be shortlisted.