Case Management Supervisor

The Terre des hommes Foundation (Tdh), with headquarters in Lausanne and an office in Zurich, is the leading Swiss child rights organisation with more than 2000 employees worldwide. We stand together with children to uphold their rights, protect their lives and improve their well-being. We achieve this through innovative programmes focused on health, migration and access to justice, specially designed to have a positive and sustainable impact.

Tdh has been working in Afghanistan since 1995 and carry out projects related to Child Protection, Mother and Child health and Livelihood Programs in Kabul, Balkh, Kunar and Nangarhar provinces.

Job Summary :

The Protection Case Management Supervisor under the direct supervisor of project officer and technical support of child protection advisor will leads, mentors, and oversees the implementation of protection case management services to vulnerable individuals and groups (including children, GBV survivors, and people with specific needs). The role ensures quality, accountability, compliance with standard operating procedures (SOPs) and adherence to humanitarian protection principles in all case management activities. the CP Case management supervisor will be supervising the implementation of the Case Management activities in the various communities/Districts. She/he will ensure the provision of quality mentoring, coaching, and supervision of social workers/caseworkers which will translate to better and quality case management delivery, supervise and participate in case conferences and case reviews, coordinate with relevant stakeholders involved in case management. The Case Management Supervisor will ensure that case management activities are consistent with Tdh’s programming principles and approaches as well as with Global child protection standards & principles, draw on relevant best practices and lessons learned, to enable children to attain their rights and are compliant with donor regulations In this context, the case management supervisor acts with the children, families, and their social environment.

Main responsibilities:

1. Supervision & Quality Assurance

• Provide day-to-day supervision, coaching, and mentoring to social worker/case workers and protection staff.

• Review case files, documentation, assessments, and case plans to ensure compliance with organizational and inter-agency case management standards.

• Conduct regular individual and group supervision sessions to improve technical skills and service quality of social workers/case workers.

• Monitor case follow-up and ensure timely progression of each case according to needs and action plans.

• Provide support on and keep up to date, a map of existing child protection services provider to which children and families can be referred to.

• Support and supervise Best Interest Assessments (BIA) and Best Interest Determinations (BID) in accordance with inter-agency guidelines.

• Link Social workers with service providers and support effective collaboration.

• Supervise and support the social workers/case workers in family visits if necessary

• Support the social workers/case workers on the identification of the most vulnerable family for MPCA and case management cash assistance.

2. System Management & Standards

• Oversee the functionality of the case management system, ensuring it adheres to SOPs, donor requirements, and humanitarian standards.

• Support development and adaptation of tools, guidance, and methodologies for protection case management.

• Promote a survivor-centered and rights-based approach in all activities.

• Support the implementation of the Inter-Agency Child Protection Information Management System CPMS+

3. Capacity Building & Training

• Identify capacity gaps and organize training sessions on case management, protection principles, confidentiality, psychosocial support, referral pathways, and data protection.

• Facilitate on-the-job coaching and technical support for social workers/case workers.

• Identify training needs, develop and roll-out capacity building plan on child protection case management to Tdh Staff and community-based volunteers to carry out quality child protection programming.

• Identify learning and training opportunities for Tdh in Nangarhar on child protection

4. Monitoring, Reporting & Documentation

• Ensure accurate record keeping and documentation of cases, including case plans, updates, referral tracking, and closures.

• Compile regular reports, summaries, trends, gaps, and protection concerns for program managers and donors.

• Contribute data analysis and program monitoring related to protection indicators.

5. Coordination & Stakeholder Engagement

• Collaborate with internal teams (Protection, MEAL, GBV, Child Protection) and external actors (UN clusters, government bodies, community leaders).

• Represent the organization in protection coordination forums and working groups as delegated.

• Strengthening referral networks with service providers (health, legal aid, psychosocial support, livelihoods, etc.).

• Work with the child protection entire team to ensure close links between case management and our work with community-based child protection mechanisms.

6. Risk Management & Safety

• Support staff to ensure security and confidentiality of sensitive information.

• Monitor field safety and protection risks and report incidents to relevant management.

7. Advocacy and Networking

• Represent the organization in the local case management Interagency Coordination meetings, liaise with relevant Government line agencies, Provincial CPAN , District CPAN , UN agencies, and I/NGOs working in the field of operation.

• Contribute to strengthening the capacity of Civil Society Organizations and Institutions in line with the organization’s policies and strategies.

• Liaise with other humanitarian actors in project locations to jointly advocate child protection issues.

8. Reporting

• Prepare and submit weekly, monthly reports on case management activities

• Prepare and submit field visit or monitoring reports

• Preparing training reports for both social workers & Community based volunteers including pre and post-test analysis

• Prepare success stories on case management activities with good quality pictures

• Contribute to documenting the response, experience and lessons learned on child protection in emergencies programming.

• Provide input to the development of the child protection intervention

Child Protection

• Child Protection: Use observation skills to detect any behavioral changes or specific vulnerability in children that may be reason for concern and share these observations with immediate supervisor and social workers team at joint weekly staff meetings to determine appropriate responses.

• Ensure that all child protection related activities are in line with child protection minimum relevant standards and enhance program / activities based on CPMS.

Others:

• Perform any other tasks as may be requested by the line manager.

Education :

Bachelor’s degree in social work, Psychology, Sociology, Education, Law, Human Rights, Social Sciences, or another relevant field or any other relevant field.

Experience / Skills :

Minimum 5 years’ of experience in supervision and out of which at least 3 years experience in case management or management field NGOs, INGOs, or UN agencies.

Languages:

Fluency in local Languages and Working knowledge of English (written and spoken) is required.

IT knowledge :

Microsoft Office package

Tdh General Code of Conduct and Ethical Policies :

• Commits to promoting and complying with the Global Code of Conduct, systematically reporting any violations of the Code through Tdh's formal reporting mechanisms and dealing with any violations of procedures and processes appropriately.

• Raises awareness of the Foundation of the risks of policy non-compliance, violence and abuse, and related rights, towards children, community members and our own employees.

• Undertakes to comply with key ethical policies and guidelines, including the Safeguarding Policy, the Anti-Fraud and Corruption Policy, the Conflict-of-Interest Policy and other policies related to the prevention of terrorist financing and criminal activities, as well as workplace behavior.

• Commits to putting values and principles into practice through exemplary behavior, in full compliance with the Code of Conduct, and always respecting established procedures and processes.

• Commits to developing a compliant and enlightened management culture within the organization and in our work with children and the communities in which we operate.

Procedure:

Only complete applications (updated and accurate CV + covering letter) received through Tdh online application platform will be processed. It is essential that all information provided is complete, truthful and verifiable, as any discrepancies may affect your eligibility in the recruitment process.

Additional documents (diplomas, work certificates, etc.) will be requested at a later date. 

Please note that

• Only applications submitted through the online platform will be considered. Applications submitted by email, in person, or through other means will not be accepted.

• Only shortlisted candidates will be contacted for the next stages of the recruitment process.

• Tdh upholds the principles of equal opportunity, diversity, and inclusion, and maintains a zero-tolerance policy toward any harm, abuse, or exploitation of children or vulnerable adults by staff, representatives, or partners.

• Female candidates and persons with disabilities are strongly encouraged to apply. Tdh values the diversity, perspectives and contributions each individual brings to the team.