Cleaning Supervisor

TBS is a private services company officially registered with the Ministry of Commerce (MoC) of Afghanistan. Established in 2011, TBS has been actively operating across the country, providing a wide range of ancillary and HR services to non-governmental organizations (NGOs). The company specializes in supporting NGOs with logistical, administrative, and operational services, ensuring efficient project implementation in various sectors. With a strong presence throughout Afghanistan, TBS is committed to delivering high-quality, reliable, and professional solutions tailored to the needs of its partners.

The employee will serve as Cleaning Supervisor, with primary responsibility for managing and supervising a team of ancillary staff based in Kabul.

All responsibilities will be carried out in accordance with the agreed-upon job description  as below:

•       Ensure that the cleaners and gardeners are properly and appropriately always dressed.

•       Develop checklists for each area and closely monitor the checklist to ensure the implementation.

•       Supervises the cleaners and identifies weaknesses and plans their development.

•       Represent the contract in technical evaluation of the cleaning material and supplies for the office.

•       Monitor the daily cleaning activities to ensure all the offices, fixtures, walls, floors, furniture and other assigned areas to the cleaners are always clean and hygienic.  

•       Assign cleaners to different buildings and areas and create a working schedule for each area.

•       Develop a back-up system for the cleaners ensure no gap is created in cases when a cleaner cannot report to work due to any reason.

•       Advise the client in cases when a cleaner is absent for an extended period.

•       Oversee the cleaners’ activities and inform the client in cases of any suspicious behaviour that could pose them and its personnel at risk.

•       Monitor the cleaners’ annual leave, sick leave and other leaves and ensure that the leaves are not overused.  

•       Ensures that cleaners are trained in groups or individually on any issues or lacks knowledge they might show during the week.

•       Collect monthly client informal feedback about the cleaning services and plans to improve on the weak spots.

•       Conducts periodic performance reviews for the cleaners and plan to capacity build them in cases weaknesses are identified.  

•       Monitor the daily gardening activities to ensure all the gardens, trees, flower house, flowers inside the office and others are always fresh.  

•       Ensure that all garden equipment is properly maintained and serviced. Request new equipment and tools including fertilizer and plant foods as required for timely replenishment by the client. 

•       Ensure that all schedules for regular and non-regular activities and assignments are agreed upon with the respective client in advance and adhered to by all Contractor’s employees. 

•       Train and supervise all staff and ensure services are undertaken in and efficient and effective manner as per their tasks.

•       Ensure fair and adequate distribution of tasks among Contractor’s employees in accordance with approved schedules.

•       Ensure that all Contractor’s employees adhere to the Code of Conduct and security requirements of the respective site. 

•       Ensure the Health and Safety plan for the respective site is up-to-date and implemented continuously.

•       Ensure QA/QC plan for the respective site is up-to-date and implemented continuously.

•       Ensure sufficient level of stocks of materials and tools is always available at site for uninterrupted provision of services and notify the client for the timely replenishment when required.

•       Maintain record of distribution and usage of administration supplies for client. 

•       Maintain staff attendance records and monitor their schedules and leaves.

•       Perform any other duties that may be necessary for the proper execution of services.

• Education: A Bachelor’s degree in a relevant field is required. A degree in business administration, management, or a related discipline is preferred.
• Experience: A minimum of five years of experience in leadership, supervision, and administrative roles is essential. Prior experience in managing teams, coordinating tasks, and overseeing office operations will be an advantage.
• Language Proficiency: Strong English language skills (both written and spoken) are required. Proficiency in additional languages is a plus.
• Technical Skills:
• Proficiency in Microsoft Word and Excel for documentation, reporting, and data management.
• Familiarity with internet usage and email applications for effective communication and online research.
• Interpersonal Skills:
• Strong client relationship management skills to maintain effective communication with stakeholders and ensure high levels of service satisfaction.
• Excellent problem-solving skills, with the ability to analyze issues, propose solutions, and make sound decisions in a timely manner.

Qualified and interested candidates are encouraged to submit their CV and a cover letter to humanresource.tbs.services@gmail.com no later than June 15, 2026. The subject line of the email must include TBS-KBL-0570; applications without this reference may not be considered.

Only shortlisted candidates will be contacted for an interview. We strongly encourage applicants to ensure their CVs highlight relevant experience, skills, and qualifications that align with the position. Incomplete applications or those submitted after the deadline will not be reviewed.

For any inquiries regarding the application process, please feel free to reach out.