Enrollment Manager

Established in 2002, Kardan University is the first and largest privately-owned University in Afghanistan. Kardan is devoted to excellence in teaching, learning, and research, and to developing leaders in numerous professional disciplines. Kardan currently offers quality and international standard educational opportunities to over 8,000 students in the field of business, law, IT, and Civil Engineering at its campuses. In 2013, Kardan University has been awarded the prestigious ‘Top Performer Award’ by the Ministry of Higher Education, Government of Afghanistan - a testimony to its first-class stature. To reaffirm this, Kardan University was granted the University status by the Ministry of Higher Education. Kardan is the only University not only in Afghanistan but also in the region to get candidacy status from the IACBE, USA, an established and well-reputed international accreditation body. Kardan University believes in the sense of commitment to excellence and quality and is committed to serving as a key player in the development and enhancement of education in Afghanistan through its innovative curricular programs.

Job Summary:

The Enrollment Manager will be responsible for leading a team of professionals to create, manage and assess Kardan University’s enrollment goals. The candidate must possess high energy, flexibility, coping with change and strong dedication towards student success. The candidate will be responsible for daily interaction with new students and their families both in person and over the telephone. He will work with a dynamic team focusing on increased enrollment process management and exceptional customer service strategies. The candidate will maintain a comprehensive and up-to-date knowledge of the university’s academic programs, services and strategies.

Competitive salary and benefits package at a management level will be offered to the selected candidate. If you are a passionate, energetic and a results-oriented individual, this opportunity is for you!

Duties & Responsibilities:

• Design, manage and deliver results-oriented admission campaigns in coordination with the University relevant offices' including the vice chancellor's office, faculty deans, academic administrators, and communication department.
• Conduct Kardan University's entry test in a professional manner and in accordance with Ministry of Higher Education rules and regulations.
• Manage, progressively process and maintain applications through the initial application phase to enrollment.
• Prepare strategic enrollment management strategies, policies, procedures, and best practices.
• Prepare strategic enrollment management plan for the University on a semester and annual basis.
• Liaison with registrar regarding registration of new students and Ministry of Higher Education's relevant procedures 
• Communicate registration and enrollment updates with University Leadership and academic teams through quality reports.
• Build and manage relationships with University stakeholders, parents, and students.
• Improve enrollment database and system in coordination with management information system department.
• Maintain and update the enrollment website and social media pages.
• Develop and supervise enrollment team towards the achievement of the individual as well as group targets. 
• Ensure that the team planning and reporting efforts are coordinated and delivered in a timely fashion to the university leadership.
• Use general, phone, and interview observations and coach the enrollment officers to enhance their skills and customer service experience 
• Conduct specific assessments and survey with prospective students to improve the enrollment process.
• Enhance coordination and collaboration customer survey process within enrollment office across University
• Maintain and archive data of student enrollment
• Perform any other task assigned by the supervisor.

• Master’s Degree in Business Administration or relevant field
• Minimum of four years of professional experience in customer relations, enrollment or related field.
• Proficient in University enrollment and registration systems
• Ability to prioritize various tasks and assignments.
• Strong organizational, conceptual, interpersonal and communication skills.
• Excellent written & verbal communication skills in English and national languages.
• Ability to work efficiently and cooperatively within a team and independently.
• Familiarity of higher education systems, enrollment planning, entry test, and communication approaches.

Qualified candidates should submit their resume and cover letter (in one document) via email to jobs@kardan.edu.af . Email applications must include the position title in the email subject line.

We thank all the applicants for their interest; however, only the shortlisted candidates will be contacted for an interview.