About Vision Development Organization
Vision Development Organization (VDO), founded in 2015 by Afghan women leaders, is a national, women-led NGO dedicated to advancing the dignity, resilience, and leadership of women, youth, and marginalized communities. Despite Afghanistan’s complex humanitarian and governance challenges, VDO has grown into a trusted, principled, and adaptive organization, delivering programs in protection, education, livelihoods, social inclusion, and community development across multiple provinces. Anchored in integrity, accountability, and operational excellence, VDO upholds strong governance, safeguarding, and compliance standards while championing women’s leadership and equitable, high-quality service delivery.
Job Description
- Serve as the first point of contact for beneficiary inquiries at distribution sites
- Provide clear information about entitlements, schedules, and procedures
- Register complaints, feedback, and appeals in line with WFP CFM guidelines
- Ensure proper documentation and referral of cases for resolution
- Follow up on reported issues and communicate outcomes to beneficiaries
- Support awareness-raising on beneficiary rights and program processes
- Maintain confidentiality and professionalism in handling sensitive cases
Job Requirements
- Bachelor Degree in Social Science or High School.
Work Experience:
- 1+ year of experience in help desk-related activities
IT Skills:
- Basic knowledge of (Word, Excel)
Language Skills:
- Knowledge of Dari or Pashto.
Other Competencies & Attitude:
- High ethical standards, integrity, and professionalism.
- Strong analytical and problem-solving skills.
- Effective communication, both written and verbal.
- Ability to work independently and in teams under pressure.
- Cultural, gender, and age sensitivity; adaptable to diverse environments.
- Positive, goal-oriented mindset with strong organizational skills.
Submission Guidelines
All qualified candidates are requested to copy and open the below given link and follow the instructions:
applications received without a given link and/or online system will be disqualified and removed from the entire process.
Shortlisted candidates will be directly contacted for a written test or interviews. If you are not contacted Two or Three Weeks after the closing date .please know that your application has not been successful for the post.
