(On Call) Field Support Staff (Digital Payments & Cash Distribution)

Setaragan Mutahed Company (SM) is a leading Afghan organization founded in 2006, providing innovative and high-quality solutions in telecom distribution, logistics, trading, and digital financial services. With strong nationwide distribution networks and strategic partnerships, SM remains committed to transparency, operational efficiency, customer satisfaction, and impactful contribution to Afghanistan’s socioeconomic development.

Star Pay – A Subsidiary of Setaragan Mutahed Company

Star Pay, a subsidiary of Setaragan Mutahed, is licensed as an Electronic Money Institution (EMI) by Da Afghanistan Bank (DAB). Through this authorization, Star Pay offers a range of secure and modern digital financial services, increasing accessibility and convenience for customers across the country. These services significantly strengthen the company’s presence within the financial sector, reflecting Setaragan Mutahed’s strong commitment to technological advancement, financial inclusion, and exceptional client experience.

Job Summary

Key Responsibilities:

• Report to assigned location on short notice as per operational requirements.
• Execute assigned tasks efficiently within the defined timeframe and location.
• Support ongoing operations, campaigns, and urgent field activities as directed.
• Maintain readiness for multi-location and multi-task assignments.

• Promote digital payment services to individuals, merchants, and businesses.
• Assist in customer registration, account creation, and activation.
• Support sales and onboarding activities to increase user base.
• Educate customers on usage, benefits, and transaction processes.

• Assist in cash distribution activities under supervision.
• Support m-Hawala transaction processes where assigned.
• Handle cash strictly as per company procedures and instructions.
• Ensure safe, accurate, and timely execution of assigned financial tasks.

• Participate in on-ground campaigns, promotions, and awareness drives.
• Distribute marketing materials and support brand visibility efforts.
• Engage with customers to generate interest and drive service usage.

• Follow all company policies, SOPs, and instructions without deviation.
• Ensure accuracy, honesty, and transparency in all assigned tasks.
• Avoid any unauthorized commitments or actions on behalf of the company.
• Maintain professional behavior in all interactions.

• Report completion of assigned tasks to the supervisor promptly.
• Provide accurate information regarding activities performed.
• Ensure that all assigned work is verifiable and properly executed.
• Be accountable for any assigned materials, cash, or equipment.

• Maintain regular communication with supervisors or coordinators.
• Immediately report any issues, delays, or challenges in the field.
• Follow instructions strictly and seek clarification when required.

• Minimum High School education
• Basic communication skills
• Ability to understand and follow instructions
• Prior field, sales, or cash handling experience is an advantage
• Physically fit and able to work in field conditions

Application Submission Guidelines:

Interested and qualified national candidates are invited to click the link below and fill in the form completely. submit their applications, including a cover letter and an updated CV, no later than 20 April 2026 to the link provided below:

Submission Form: (https://forms.gle/fkZqKA9amgV7rvVo9)

Please note that only shortlisted candidates will be contacted for an interview.