Patient Welfare Officer

Established in 2006 through a partnership between the Government of Afghanistan, the Government of France, La Chaîne de l’Espoir, and the Aga Khan Development Network, FMIC has become Afghanistan’s leading tertiary healthcare institution and a regional centre of excellence. Operated by the Aga Khan University, FMIC delivers high-quality, patient-centred care in accordance with international standards while serving as a hub for education, research, and innovation.

 Over the past two decades, FMIC has provided healthcare services to more than 2.6 million patients, performed over 6,000 cardiac surgeries, and introduced numerous medical advancements, including Afghanistan’s first open-heart surgery and a range of specialised diagnostic and treatment services. Through telemedicine, outreach programmes, and financial assistance initiatives, FMIC continues to expand access to quality healthcare for underserved populations across the country.

 Beyond clinical care, FMIC plays a vital role in strengthening Afghanistan’s health system through the training of healthcare professionals, postgraduate medical education, and the promotion of innovation and evidence-based practice. As it enters its third decade of service, FMIC remains committed to excellence, equity, and sustainable healthcare development, improving health outcomes and transforming lives across Afghanistan and the region.

1              Regular Responsibilities

·         Assist in providing welfare assistance to the deserving patients (Inpatient and Outpatient) based

·         on the patient financial evaluation form (PFE) and detailed counseling with the patient and their relatives.

·         Provide outpatient welfare assistance in the absence of the immediate supervisor in line with the institutional approval policies and procedures.

·         Assist in preparing the daily/log of welfare assistance provided to the patient and circulate the report to the various management staff.

·         Keep all the records of welfare assistance provided to the patient for future reference.

·         Assist inpatient’s admission and discharge as and when required

·         To take follow up and reevaluate and the patient’s financial issue while there is an increase in the length of Stay.

·         Any other relevant assignment assigned by the supervisor.  

2               Periodic Responsibilities

·         Assist in preparing the monthly log of welfare assistance provided to the patient and circulate the report to the various management staff.

·         Maintain Inpatient Welfare Logs against the Hospital charges through (IBMS-IN) System.

 Knowledge and competencies (State skills, abilities & traits required)   

·         Good Communication, interpersonal Skills in Dari, Pashto and English Language.

·         Good Computer Skills, especially in MS Office Package.

·         Critical thinking and problem-solving skills.

Dear applicant,

To apply for this vacancy, please use the following link:

https://docs.google.com/forms/d/1hofIbIFPHTP06auSFB39v7p4S-VKAjtQQ40Rel5Qer0/edit

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Make sure to press submit at the end of the application.  

If you are not invited for a written test or interview within a four-week period, please consider that your application was not considered for this vacancy.

Validated copies of academic certificates/diplomas will be requested only if you are selected.

Best regards,

FMIC HR Team