CARM & GESI Officer

About Mercy Corps:

Mercy Corps is a leading global organization powered by the belief that a better world is possible.  In disaster and hardship, in more than 40 countries around the world, we collaborate to put bold solutions into action, helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Enhancing resilience is at the heart of what Mercy Corps does and how we work. Resilience means that people and systems can protect and improve wellbeing in the face of shocks and stresses. Mercy Corps strengthens sources of resilience to enhance the capacities of people, markets, and institutions to handle shocks, reduce risk, build more equitable and responsive systems, and improve well-being. Through our programs, partnerships, and influence, we support communities to cope, adapt, and ultimately thrive.

Since 1986, Mercy Corps Afghanistan has supported communities to recover and build resilience to future shocks and promote sustainable change by supporting community-led and market-driven initiatives, with a focus on the most marginalized. Our objectives include meeting immediate food and nutrition needs through cash, voucher, and WASH assistance, strengthening capacities for crisis preparedness and response, and in so doing, contribute to resilience through inclusive, climate-smart water systems, enhanced livelihoods opportunities, food security, and social cohesion. 

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. By applying for this role an applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding or trafficking policy. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis. As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).

ساتنه او اخلاق

مرسي کورپس ژمن دی چې ډاډ ترلاسه کړي چې ټول هغه کسان چې موږ د خپل کار له لارې اړیکه ونیسو، که د ټیم غړي، د ټولنې غړي، د پروګرام ګډون کوونکي یا نور، د درناوي او وقار سره چلند کیږي. موږ د جنسي استحصال او ناوړه ګټه اخیستنې د مخنیوي اصلي اصولو ته ژمن یو چې د ملګرو ملتونو د عمومي منشي او IASC لخوا ترتیب شوي او د اداري فساد افشا کولو سکیم ته یې لاسلیک کړی. د دې رول لپاره غوښتنلیک ورکولو سره یو غوښتونکی تاییدوي چې دوی دمخه د ګمارونکي جنسي ناوړه چلند، جنسي استحصال او ناوړه ګټه اخیستنې، د ماشومانو د ساتنې یا قاچاق کولو پالیسي څخه سرغړونه نه ده کړې. موږ به د خپل ټیم ​​​​غړو یا د ماشومانو ناوړه ګټه اخیستنه، جنسي استحصال، ناوړه ګټه اخیستنه، یا ځورونې ونه زغمو. د خوندي او ټول شموله کاري چاپیریال لپاره زموږ د ژمنې د یوې برخې په توګه، د ټیم غړو څخه تمه کیږي چې خپل ځان په مسلکي ډول ترسره کړي، د سیمه ایزو قوانینو او دودونو درناوی وکړي، او هر وخت د مرسي کورپس د چلند پالیسیو او ارزښتونو پیروي وکړي. د ټیم غړي اړ دي چې د اجباري چلند کوډ د بریښنایی زده کړې کورسونه په کرایه او کلني اساس بشپړ کړي. د یو غوښتونکي په توګه، که تاسو د استخدام پروسې په جریان کې د کوم ډول جنسي ناوړه چلند شاهد یاست یا تجربه کوئ، مهرباني وکړئ دا د (integrityhotline@mercycorps.org) ته راپور کړئ.

حفاظت و اخلاق

مرسی کورپس متعهد است که اطمینان حاصل کند که با تمام افرادی که از طریق کار خود با آنها در تماس هستیم، اعم از اعضای تیم، اعضای جامعه، شرکت کنندگان برنامه یا سایرین، با احترام و وقار رفتار می شود. ما به اصول اصلی مربوط به پیشگیری از بهره کشی و سوء استفاده جنسی که توسط دبیرکل سازمان ملل متحد و IASC ارائه شده است متعهد هستیم و طرح افشای سوء رفتار بین سازمانی را امضا کرده ایم. با درخواست برای این نقش، متقاضی تأیید می کند که قبلاً تخلفات جنسی، استثمار و سوء استفاده جنسی، سیاست محافظت از کودک یا قاچاق کارفرما را نقض نکرده است. ما کودک آزاری، استثمار جنسی، سوء استفاده یا آزار و اذیت توسط یا اعضای تیم خود را تحمل نخواهیم کرد. به عنوان بخشی از تعهد ما به یک محیط کار ایمن و فراگیر، از اعضای تیم انتظار می رود که به شیوه ای حرفه ای رفتار کنند، به قوانین و آداب و رسوم محلی احترام بگذارند و همیشه به خط مشی ها و ارزش های کد رفتار مرسی کورپ پاپند باشند. اعضای تیم ملزم به تکمیل دوره های آموزش الکترونیکی آیین نامه رفتار اجباری پس از استخدام و به صورت سالانه هستند. به عنوان یک متقاضی، اگر در طول فرآیند استخدام شاهد یا تجربه هرگونه سوءرفتار جنسی بودید، لطفاً این موضوع را به خط تلفن جامع مرسی کورپس (integrityhotline@mercycorps.org) گزارش دهید

General Position Summary

The CARM & GESI Officer will support the integration of gender equality, social inclusion (GESI), accountability, and protection-sensitive approaches across humanitarian cash and emergency response activities. The role will dedicate approximately 60% effort to GESI and safe programming support and 40% to Community Accountability and Reporting Mechanism (CARM)-related functions, working closely with the  Project Manager, MEL Officer, Cash team, and consortium partners.

General Position Summary

The CARM & GESI Officer will support the integration of gender equality, social inclusion (GESI), accountability, and protection-sensitive approaches across humanitarian cash and emergency response activities. The role will dedicate approximately 60% effort to GESI and safe programming support and 40% to Community Accountability and Reporting Mechanism (CARM)-related functions, working closely with the  Project Manager, MEL Officer, Cash team, and consortium partners.

Essential Job Responsibilities

Community Accountability Reporting mechanisms,(CARM)

Working under the direction of the CARM /GESI Coordinator, they will handle the following responsibilities:

• Ensure their program has at least three active, context-appropriate feedback channels informed by community preferences and by following proper procedures.
• Collect all feedback received via different available feedback channels, like hotline number, face-face (help desk) and suggestion boxes in all intervention sites and ensure documentation of all feedback in the CARM database.
• Ensure all feedback is logged and graded based on Mercy Corps’ standard grading system and that appropriate action is taken based on feedback grade.
• Contact informants who provided non-anonymous feedback seeking additional information – only when necessary – (place, name, details of the case...) to resolve their feedback more appropriately.
• Ensure closure of all feedback cases by following up closely with relevant team member(s).
• Manage all feedback received in a secure and confidential country-level CARM database and limit access to only designated Mercy Corps team members.
• Assisting the CARM / GESI Coordinator in analyzing trends and preparing a monthly/bi-monthly reports
• Contact informants who provided non-anonymous feedback to inform them about case resolution and collect data on overall satisfaction; ensure this is documented in the country-level CARM database.
• Support the CARM / GESI Coordinator in tasks related to community engagement, sensitization and distributing IEC materials across all intervention sites.
• Work closely with MEL colleagues, to integrate CARM and GESI related questions within all MEL tools and ensure CARM indicators are incorporated within each MEL Plan for all programs.
• Ensure maintenance and organization of CARM country-level database in coordination with the CARM /GESI Coordinator.
• Comply with and ensure compliance of global data protection and privacy standards such as while confidentially receiving, following up on, and reporting on CARM feedback received.
• Support implementation and monitoring of community feedback and complaint mechanisms across project locations.
• Support awareness raising with communities on available feedback channels and beneficiary rights.
• Maintain confidentiality and ensure sensitive complaints are handled through appropriate referral and escalation pathways.
• Contribute to strengthening accountability to affected populations (AAP) and safe feedback practices

Gender Equality and social inclusion (GESI)

Support GESI and Safe Programming Mainstreaming

• Support integration of GESI, inclusion, and protection-sensitive approaches across project activities, particularly cash assistance and emergency response.
• Conduct regular field visits to monitor participation, accessibility, safety, and inclusion of vulnerable groups, including women, persons with disabilities, returnees, and marginalized communities.
• Identify and flag protection or access concerns affecting beneficiaries and support teams in addressing barriers to participation.
• Promote safe, dignified, and inclusive programming practices during assessments, registration, distributions, and community engagement activities.

Monitoring, Data Collection, and Reporting Support

• Support data collection activities including monitoring visits, assessments, surveys, and post-distribution monitoring (PDM).
• Assist in maintaining monitoring records, databases, and project documentation in coordination with MEL and program teams.
• Support basic analysis and compilation of monitoring and feedback data for internal reporting and learning purposes.
• Contribute to internal reports, lessons learned, and documentation related to GESI, accountability, and safe programming.

Community Engagement and Referral Support

• Support community consultations and engagement activities with women, vulnerable households, and marginalized groups.
• Assist in sharing information on available services, assistance processes, and referral pathways.
• Coordinate with consortium protection and referral focal points when support services are needed.
• Promote respectful communication and community-centered approaches during project implementation.

Capacity Building and Team Support

• Support orientation and awareness sessions for staff and field teams on GESI, accountability, safe programming, and Do No Harm principles.
• Assist teams in using monitoring, accountability, and feedback tools effectively.
• Share practical observations and recommendations from field monitoring to improve inclusive and accountable programming.
• Support learning and adaptation discussions with program and MEL teams.

Coordination and Compliance Support

• Coordinate regularly with the CARM /GESI Coordinator, MEL Officer, Project Manager, Cash team, and consortium partners on GESI and accountability-related matters.
• Ensure activities are implemented in line with Mercy Corps policies, GESI standards, safeguarding principles, and donor requirements.
• Maintain professional relationships with communities, partners, and colleagues to support transparent and accountable programming.

Security

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

Organizational Learning 

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

• Mercy Corps team members are expected to support all efforts toward accountability, specifically
  to our program participants and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Knowledge and Experience

• Bachelor’s degree in social sciences, economics, project planning and management or relevant field.
• At least 1-2 years of experience in Gender and Community accountability.
• Good understanding of humanitarian assistance work or development work and aware of gender and social dynamic of Afghanistan context.
• Experience in building staff capacity through facilitating formal training or workshops.
• Demonstrated ability to manage multiple priorities, deadlines, and tasks efficiently and with a calm attitude.
• Ability to work independently and as part of a team, with attention to detail and accuracy.
• Experience of establishing and/or managing Feedback and Reporting Mechanisms would be an ass Commitment to actively listening to other people’s ideas and viewpoints.
• Good knowledge of spoken and written English and Dari are required, Pashto is desired.
• Ability to travel frequently to field locations.

Ability to work under pressure and meet deadlines in a fast-paced environment

Consent Language: 

“Mercy Corps collects your personal data for the purposes of managing Mercy Corps recruitment related activities as well as for organizational planning purposes globally. Consequently, Mercy Corps may use your personal data in relation to the evaluation and selection of applicants including, for example, setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment. 

Mercy Corps is an international organization consisting of multiple affiliated companies in various countries. Mercy Corps has international sites and uses resources located throughout the world. Your data may be held on secure platforms globally, including outside . All personal data whether relating to recruitment or employment, is held on a secure platform and system which is subject to regular testing and audit. Unless stated in the job description that the post involves other organizations with which the information will be shared as part of the recruitment process, your personal data will only be shared with third parties where consent is given. Mercy Corps participates in the Inter-Agency Misconduct Disclosure Scheme (the “Scheme”) (www.schr.info/the-misconduct-disclosure-scheme). Accordingly, we request information from a job applicant’s previous employer(s) about any investigations which found that the applicant committed sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents of misconduct under investigation when the applicant left employment. By applying, you confirm your consent to Mercy Corps collecting your prior employment history under the Scheme as part of the application process. Your data will be stored for up to four years.” 

By applying for this position, I attest that I have never violated a sexual misconduct, sexual exploitation and abuse, child safeguarding or human trafficking policy and that I have never been disciplined for violating an employer’s code of conduct.”

To apply for this position, please follow the below given link.

https://recruiting2.ultipro.com/MER1024MERCY/JobBoard/41c8a52c-7b72-4d86-83f0-e39fa33d0506/Opportunity/OpportunityDetail?opportunityId=b36d2cb7-dd64-41b9-b7f4-e305478bd2d9

The deadline for submission is the close of business on 04-06-2026 applications received after the closing date and without a subject line will not be given consideration so, please make sure you put the vacancy number CARMG006787  CARM & GESI OFFICER  on the subject of your email, or your application will be disregarded by the system.

Please note that only shortlisted candidates whose application responds to the above criteria will be contacted for the written test/interview.

Note:  Please note that MCA will provide office space and facilities only and is not providing any lodging facilities for its Team Members/Employees in HQ and field offices and it is the employee’s responsibility to arrange the lodgings for themselves if they work in a field office other than their home province.

Females are highly encouraged to apply for the MCA Open positions.

Note; Contingent upon Doner approval